Reception Audiology Support Administrator

Reception/Audiology Support Administrator 

Part Time (0.8 , 4 days per week)

The Goulburn Valley Hearing Clinic mission is to provide exceptional hearing services with a clear focus on client satisfaction. The team plays a crucial role in shaping the initial perception of the clinic for every client who walks through the door. A client-focused approach in everything GV Hearing do, setting them apart as leaders in the field of hearing services.

Responsibilities: Under the guidance of the Office Manager, the Reception Audiology Support Administrator will undertake the following responsibilities:

• Greet clients warmly and promptly answer telephone inquiries in a friendly manner.
• Schedule appointments efficiently using HearAid Practice Management Software.
• Maintain and organise client records using HearAid Practice Management Software.
• Prepare files, hearing aids, and relevant materials prior to client appointments.
• Manage claims and voucher applications through the Hearing Services Program (HSP) Portal.
• Handle incoming mail and emails promptly and professionally.
• Assist in ordering hearing aids and arranging repairs under the direction of the Audiologist.
• Utilise Reckon accounting software for issuing accounts, collecting payments, and maintaining financial records.
• Perform minor repairs on clients’ hearing aids as needed.
• Understand and fulfill organisational responsibilities as an NDIS provider.
• Maintain cleanliness and organisation in office and reception areas.
• Participate in ongoing professional development and attend staff meetings.
• Perform other duties as assigned.

Requirements:

• Proficiency in computer software programs; training will be provided.
• Familiarity with Reckon accounting software is advantageous.
• Ability to perform minor hearing aid repairs.
• Understanding of NDIS provider responsibilities is desirable.
• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• Ability to work independently and as part of a team.
• Services Victoria Worker Screening Check is mandatory.

How to apply:

Submit your application via seek.  For further information contact *****@regionalhrp.com.au or Leanne Daldy, HR Consultant on 0437 097 ***