System Administrator Field Services / Servicedesk Support

Hellmann Worldwide Logistics is one of the largest international logistics providers. With our high-performance products Airfreight, Seafreight, Road & Rail and Contract Logistics, we always offer the right solution for the complex logistics requirements of our customers.

Hellmann remains a family business 153 years after its foundation and is represented by a worldwide network of 489 offices in 173 countries with more than 19,500 people and we are looking to add forward thinking individuals who will continue to grow and develop with us.

Your New Role 

As a member of the Regional IS Services Team, the incumbent will handle various supporting and troubleshooting roles within the Asia Pacific region, including end-user IT support requests, server and network maintenance, and coordination with regional IT, vendors, and third-party support.

We are looking for a dedicated, energetic and experienced System Administrator Field Services / ServiceDesk Support to join our team on a full time basis located in our Tullamarine office. 

Bring your flexible, Can-Do attitude to work every day and enjoy being part of an amazing team. As well as having experience in a similar role, some responsibilities include, but are not limited to:

• Handle end-user IT support requests and service calls with professional manners.
• Provide front line/end-user/remote support in IT-related issues.
• Support and maintain IT equipment, local area network, wide area network, and wireless network.
• Maintain documentations (inventory, etc.) of the IT-related services.
• Troubleshoot and diagnose IT incidents.
• Handle IT user creation/deletion requests.
• Handle/support/coordinate with regional IT, vendor, and third-party support.
• Align with HQ to maintain IT standard and compliance.
• Monitor and respond to system monitoring events.
• Liaise with level 2 and 3 and ensure that the IT infrastructure is operating efficiently and effectively.
• Liaise with all company staff to minimize any disruption caused by the unavailability of any required service.

Customer service is crucial in this role which means you will need to exercise a level of professionalism and understanding when it comes to customer needs. 

What You Need

We will help you be successful in this role. To start you will need:

• Diploma or higher in IT-related area.
• Minimum of 2 years of working experience in IT-related field.
• Experience in client-side support of MS Office 365 and Outlook.
• Basic network (Switch, Wifi, Internet) diagnostic skill, basic firewall knowledge is an advantage.
• Microsoft AD environment, IS system deployment experience is an advantage.
• Good and effective communication skills.
• Good sense of organization.
• Strong sense of understanding in case handling.
• Able to work independently and self-organize.
• Knowledge in Windows/Office 365/Cloud Application.
• Able to communicate well in English, Chinese is an advantage.

Your professional presentation and communication skills, along with true passion for providing exceptional customer experiences will play a major role in achieving success, both professionally and personally. 

What You’ll Get In Return

Not only will you be joining an amazing and supportive business that provides the best Freight & Logistics services, you will also get:

• Bonus Structure available 
• Ability to grow and develop
• Strong and supportive leadership team

If you are an experienced System Administrator Field Services / Service Desk Support who thrives on delivering exceptional customer service and growing & developing our business, then we want to hear from you!  

What To Do Now

If you are excited by this fantastic opportunity and have what it takes to excel within this business, then click APPLY NOW!

Hellmann Worldwide Logistics is an equal opportunity employer.