Reception Manager

Management of reception team 

• Ensure there is a sufficient staffing level to meet the service needs of the practice. 
• Ensure the clerical team are sufficiently trained in the areas of: booking & billing, phone calls and patient management, typing (where appropriate) and customer service. 
• Ensure there is a roster of clerical staff published for the clerical team to follow. 
• Performance management of clerical team to ensure all staff members are functioning ‘as a team’ and consistent with the expectations of the role. 

Perform reception duties: 

• The Clerical supervisor is able to perform clerical duties within the practice at a high level and is able to trouble shoot and answer questions and resolve issues for other receptionists in the practice. 

Management of the typing function:

• Ensure the ‘typing pool’ (outstanding reports waiting to be reported) is maintained at a low level. Ensure the typing is performed to a high level with minimal errors. 

Phones: 

• Ensure the phones at the practice are answered in an acceptable timeframe. Ensure the staff answering the phones are able to attend to patient / referrer needs and manage bookings efficiently and effectively. 
• Ensure the technology of the phone system is deployed across the practice and is being utilized by all staff. 

Bookings: 

• Ensure the patient bookings are made into the RIS efficiently and effectively with a focus on: 
  • Maximising the utilization of each room / modality. 
  • Effectively booking patients to reduce downtime. 
  • Coordinate these bookings together with the clinical teams. (Radiographer, sonographer, nursing staff and radiologists).  

Billings 

• Ensure the billings are batched and sent to Medicare Australia in an efficient and effective manner. 
• Ensure there are no outstanding billings remaining on the RIS. 
• Ensure patients are charged out of pocket gaps (where appropriate). 
• Ensure the clerical team are satisfactorily trained in the medicare item codes required to be billed for each procedure. 

• Knowledge of Radiology Information System (RIS / PACs)
• Promotes Patient Centered Care Philosophy – in accordance with company values
• Radiology experience preferred 

• Chief radiographer of the practice they’re working at.  
• The Clerical Supervisor will report to The Partners of the business. 
• Reporting lines may vary and will be communicated via an organization chart.