Reception Reservations QC Admin

Bay Village Dunsborough is a 44 room Resort comprised of chalets, villas and apartment rooms, set across a 1 hectare site and situated directly opposite a pristine beach and the town centre, in the heart of WA's premier arts, wine, and tourism region.

An opportunity has arisen for an experienced Front Desk Receptionist /Admin person to join the team.

Requirements:

• 3+ years experience in a medium-to-large busy resort operation of at least 40 rooms. 
• Excel
• MYOB or Xero Trust Accounting
• RMS / Newbook / Opera / Siteminder / Levart
• Property or Construction Management - coordinating trades and teams
• Local accommodation and a drivers license

The Role:

- Maintain and execute reporting for the business owner and lot owners

- Online bookings and payments management

- Rates and bookings optimisation

- Trust accounting

- Front desk customer service, phone calls, emails, preparation for daily arrivals/departures, check ins

- Rostering, staff recruitment and training in accordance with industry best practices

- Managing cleaners, quality checking of guest accommodation and housekeeping standards, assisting to clean as required

- Maintaining accurate records of staff and contractor hours and work performed and charging out replaced equipment, maintenance and detail cleaning to lot owners

- Maintaining linen and supplies ordering and physical restocking of guest and office consumables and replace equipment

- First Aid, CPR, White Card, current Driver’s License, National Police Clearance and clear criminal record required.

You will work within a team to deliver short stay operations and the upkeep and maintenance of the resort common areas, amenities, buildings & gardens. 

Pre-employment medical assessment and agreement to the company drug and alcohol policy, staff accommodation policy, confidentiality and conflicts of interest agreements are mandatory conditions of employment for all staff and contractors.