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Form of workSheetmetal Australia is seeking a dedicated Customer Service Administrator / Receptionist to join our team and play a crucial role in our continued success.
Key Responsibilities
Based on reception, this role is responsible for a mixture of both Customer Service and Administrative duties, such as but not limited to:
- Greet and welcome visitors and customers in a friendly professional manner
- Assist with daily general administrative duties; processing of job cards, invoice and data entry, filing, scanning and archiving
- Following up with clients to ensure timely and accurate payments.
- Maintaining and updating our website and social media accounts to promote our products and engage with our audience.
- Provide exceptional telephone and face-to-face service skills
- Answer telephone and email enquires
- Maintain cleanliness of reception, boardroom to a high standard
- Handle incoming and outgoing mail and delivery packages
- Manage and maintain company electronic and paper file records
- Perform other related duties as allocated by management
Requirements
- Excellent customer service and communication skills
- Familiarity and experience using accounting software, ie Xero, MYOB
- High level of care, accuracy and attention to detail is essential
- Ability to focus, multi-task, prioritise effectively and work unsupervised
- Enjoy working in a fast paced tight-knit team environment
- Proven basic understanding of MS Office with previous experience in a similar role in Customer Service or Administration is highly desirable
- Experience with website and social media management is a plus.
- Team player with a ‘can do’ attitude
How to Apply
If you possess the skills and qualities outlined above, we invite you to apply by submitting your resume and a cover letter detailing your relevant experience and how your skills are suitable for this position.
Please note: only shortlisted candidates will be contacted.
