AddressOwen & Plaistowe is a tax and accounting firm operating on the outskirts of the Perth CBD. We are seeking a friendly and organised Receptionist to join our team. In this role, you will be the welcoming face of our firm, greeting clients and managing front desk operations, handling enquiries, and supporting various administrative tasks to ensure the smooth operation of the office.
The ideal candidate will possess excellent communication skills, a positive attitude, and a keen attention to detail. If you thrive in a dynamic, professional environment and enjoy helping others, we would love to hear from you. Join us and be part of a friendly supportive team dedicated to excellence.
Key Responsibilities:
- Front Desk Management:
- Greet visitors warmly and direct them to the appropriate person.
- Maintain a tidy and professional reception area.
- Manage visitor logs.
- Telephone and Communication:
- Answer, screen, and forward incoming phone calls.
- Provide information to callers and take messages as needed.
- Handle basic enquiries and refer more complex issues to the appropriate staff.
- Administrative Support:
- Receive and sort daily mail and deliveries.
- Schedule and confirm appointments and meetings.
- Perform basic clerical duties, including filing (mainly electronic), photocopying, and emailing.
- Assist with data entry and maintaining office records.
- Customer Service:
- Respond promptly to customer enquiries and complaints in person, via phone, and email.
- Ensure a high level of customer satisfaction by addressing issues and concerns efficiently.
- Office Coordination:
- Manage office supplies inventory and place orders when necessary.
- Coordinate with the building management for any maintenance issues.
- Assist in organising firm’s events and meetings.
- Security:
- Monitor and control access to the office premises.
- Ensure compliance with the firm’s security protocols.
Qualifications:
- High school diploma or equivalent; additional qualifications as a receptionist or in office administration are a plus.
- Proven work experience as a receptionist, front office representative, or similar role is desirable.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Hands-on experience with office equipment (e.g., binding machine, printers etc.).
- Professional attitude and conduct.
- Excellent verbal and written communication skills.
- Strong organisational and multitasking abilities.
- Customer service attitude and attention to detail.
- Having a car is desirable but not essential as may be required to run errands occassionally.
- Touch typing skills would be an advantage.
Working Conditions:
- Full-time position, Monday to Friday 8.30am – 5.00pm
- Occasional overtime may be required.
- Work is performed in an office environment.
- Parking provided.
Reports To:
- Office Manager or Administration Manager.
Please submit your resume and cover letter to Stacey Hamilton.
