Receptionist - Mental Health

Receptionist – Mental Health Services

The Mildura Base Public Hospital is an organisation driven by a genuine focus on patient centred care, delivering exceptional care for our consumer base of over 80,0000. With this focus guiding the functioning of our organisation on a day to day basis in line with our HEART values we have established a work environment in which there are greater levels of employee engagement and professional development than ever seen before. Our workforce of over 1200 employees are committed to providing a service to our community 24/7 which will have long lasting positive outcomes. 

Our People, Our H.E.A.R.T:
Our H E A R T values (Happy Empathetic Accountable Respectful Team Based) are so much more than words; they are the driving force behind what we do every day. These values are lived throughout the organisation across each department, role and location.

The Team: 

Mildura Base Public Hospital’s (MBPH) Mental Health Services offers a range of inpatient and community-based services for people with mental illness in the Northern Mallee region.  We offer an environment that genuinely cares about the health and wellbeing of all staff.

About the Role

A professional and experienced Receptionist is required to provide a courteous and welcoming first point of contact for all people accessing the service. Our Receptionists are responsible for providing a comprehensive, customer focused administrative service, including reception and administrative duties within the Mental Health Service.

The position is offered on a part-time basis (64 hours per fortnight) and candidates will need to have the flexibility to cover shifts (in business hours) as required. 

About You

To be successful in this role, you will have proven interpersonal and time management skills and the ability to offer exceptional customer service. Previous administration / customer service experience is necessary. Applicants must be able to exercise discretion in dealing with sensitive and confidential information.

Applicants must meet the necessary selection criteria outlined in the position description. 

What MBPH has to offer you: 

• Internal Professional Development– including but not limited to the opportunity for eligible employees to access scholarships for postgraduate studies as well as specifically designed programs within MBPH for skill development
• An environment where external professional development is supported and encouraged
• A location centre of town reducing travel times 
• Free parking on site for all employees
• Salary Packaging – Pay less tax
• On-site Café 
• Employee Assistance Programs 
• Employee Intervention Programs – Free Remedial Therapy and Physiotherapy 
• Free employee events and celebrations (check out our Facebook page @MilduraBasePublicHospital to see what we have been up to this past year)
• At MBPH, we continue to strengthen our focus on diversity, equity and inclusion practices. This is supported through our internal network of LGBTQIA+ Allies and organisational membership with ACON Pride in Diversity.
• Our membership with ACON Pride in Diversity shows our commitment to building an inclusive workplace.

How we model our values:

• MBPH employees are 5% more engaged and satisfied compared to other health services;
• 84% of our workplace encourage respectful workplace behaviour
• 7:10 employees live and breathe our MBPH HEART Values
• 15% increase in Senior Leadership role modelling behaviours and HEART Values
• 77% of staff say they work together as a team 
• 8% increase on employees recommending MBPH as a great place to work
• 83% of employees feel culturally safe at work
• 8:10 say they can be themselves and bring their whole self to work
• 94% of our employees say they make a worthwhile contribution at work

How to apply (and obtain further information)

Further information regarding the Hospital @www.mbph.org.au

Further information regarding Mildura @ www.visitmildura.com.au

Please direct requests for further information regarding the role to:

Kim Ross

Administration Manager – Mental Health Services

T: 03 50223***

E: *****@mbph.org.au

Further queries can be directed to our Human Resources team via: **************@mbph.org.au

For a copy of the position description, please visit our website: https://www.mbph.org.au/careers/career-opportunities/

To apply for this role please click on the ‘apply now’ link. Please ensure that you provide a cover letter and your CV along with names and details of three professional referees.

Applicants will be required to provide a current National Police check, an Employee working with children’s check and undertake immunisation screening prior to commencement. 

Applications close: 7 March 2024