Receptionist/Service Support Officer

Our Purpose

Our Purpose is to support children, young people, and their families to build skills and capacity, address the impacts of trauma and adverse childhood experiences, and develop capabilities that will enable them to be the best versions of themselves.

Our Vision

We see a future where Western Australia is the safest place in the world and all children, young people, and their families feel safe to dream, to thrive, and to reach their fullest potential.

About the Role

We are seeking a Receptionist / Service Support Officer to assist the Service Support team and wider organisation by providing a high level of reception and administration support, for the delivery of services across Parkerville Children and Youth Care (Inc.), and to support the children, young people, and their families we serve, who have been impacted by trauma from abuse.

This position will be offered on a full-time basis, on a 6-month fixed term contract from June – December 2024 (with possible extension), as it will provide Parental Leave cover. The role will be based at our George Jones Child, Youth and Family Centre (GJCYFC) in Armadale with some ADHOC cover required at Midland for annual/sick leave.

As the Receptionist / Service Support Officer, your duties and responsibilities will be to:

• Provide a professional quality reception service with commitment to maintaining a high level of customer support. This includes proficiently answering phones, handling enquiries, and greeting clients, families, and visitors.
• Assist the Service Support Coordinators and others, with general administrative support, inclusive of printing, photocopying, quality controlling documents, correspondence, reports and presentations and other administrative tasks.
• Take meeting minutes and provide in draft for meeting organiser’s approval.
• Support clinical and community services staff with client related tasks, such as SMS reminders, appointment scheduling, client enquiries and referrals where required.
• Complete the general ordering, supplying and distribution of stationary, office equipment and consumable items for the organisation.

In order to be successful for this role, the applicant will have:

• Administration experience working within a trauma related field.
• Ability to work within and contribute to Our Purpose, Mission and Values of Parkerville Children and Youth Care
• Ability to maintain strict privacy and confidentiality standards and adhere to organisational policies.
• Experience in all facets of administration and office procedures.
• Advanced computer skills including high standard in the use of Microsoft Suite.
• Accurate typing skills, attention to detail and high standard of spelling and grammar.
• High level of organisational skills and the ability to multi-task, meet deadlines and prioritise own workload.
• Ability and willingness to work collaboratively as part of the Service Support team.
• Ability to liaise with people from diverse cultural backgrounds.
• Have an interest in working toward the development of children and young people.

Parkerville Children and Youth Care are uniquely positioned to provide the successful applicant with the following benefits.

• SCHADS Schedule B Pay-point and Level 2.1: $32.21 per hour

• Discounted Health Insurance Plans

• EAP Service with Wellness resources

• Salary Packaging of up to $15,900

Parkerville Children and Youth Care have a zero tolerance to alcohol and drugs.

It is essential that all applicants meet the above criteria and are permitted to work and remain in Australia with no limitations.

Would you like to know more about this position? For further inquiries, please reach out to Stef Kerr, at *********@parkerville.org.au

We hope to hear from you by 4:00pm, Monday 6th May 2024. Applications will be assessed on a regular basis, and we may not wait until the closing date before you hear from us. We reserve the right to close the position earlier.

Parkerville Children and Youth Care (Inc.) has met the Safeguarding Children Standards set out by the Australian Childhood Foundation and received full Safeguarding Children accreditation in September 2019 and achieved re-accreditation in June 2022.

Parkerville Children and Youth Care (Inc.) is committed to ensure that we maintain a diverse and inclusive workplace where our staff are welcomed and feel safe to be their authentic selves. We welcome all qualified applicants regardless of gender, sexuality, age, disability, religion, or cultural background.

We are committed to increasing employment opportunities for Aboriginal and Torres Strait Islander people and strongly encourage Aboriginal and Torres Strait Islander people to apply.