Reconciliation Management Officer (Pool)

The future of transport?

Be part of it

Working for the Department of Transport (DoT) allows you to play a part in connecting the people of Western Australia. We are a progressive organisation.  We are leaders in providing safe, accessible, sustainable, and efficient transport services and solutions that promote economic prosperity and enhance the lifestyles of all Western Australians.

At the Department of Transport, we foster collaboration, promote well-being, embrace adaptability, and support accountability to deliver exceptional services.

Collaboration          |          Wellbeing         |        Adaptability       |         Accountability

There has never been a more exciting time to join our team and be part of the future of transport!

About the Opportunity

We are looking for passionate Reconciliation Management Officer with a can-do attitude who will be responsible for the investigation and processing of clearing account items and customer refund applications. You will also oversee the timely distribution of revenue collections to stakeholders ensuring that the integrity of TRELIS Licence records is maintained. You will provide ongoing customer service in relation to responding to account enquires, so if you’re a people person with skills in research and problem solving, then this role is ideal for you.

We currently have two fixed term full-time opportunities for 6 months with the possibility of extension or permanency. More vacancies will become available to fill within 12 months.

For further information about the role, we encourage you to review the attached Job Description Form (JDF) and contact David Perry, Account Management Co-ordinator on (08) 6551 6***.

Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 12 months from date of first appointment across the Department of Transport

About You

• Ensure all payments are made in a timely, efficient, and effective manner to meet customer needs and satisfy stakeholders.
• Investigate and prepare various payments including refunds cheques, electronic funds transfer files, stop payments and cancelled cheques.
• Investigates and processes customer refund applications in accordance with the Road Traffic (Vehicles) Act 2012 and the Road Traffic (Authorisation to Drive) Act 2008 and Department of Transport (DoT) policies procedures.
• Responds to account enquiries from the metro and regional Licensing centres, Customer Contact Centre staff and the general public on a range of payments.
• Performs duties in accordance with the Financial Management Act 2006 (FMA) and the Treasurer‘s Instructions (TI‘s).
• Cultivate strong working relationships and be able to communicate with a range of internal and external stakeholders.

As part of our team, you will enjoy

• A competitive salary, and 11% employer contributed superannuation and salary sacrifice options.
• A highly experienced and motivated team and support from leaders
• Bright, modern facility close to transport links with a friendly team environment.
• Diverse and inclusive culture
• Work for an innovative Government agency with limitless long-term career prospects.
• Generous leave entitlements including 4 weeks’ annual leave, 3 public service holidays yearly and long service leave every 7 years.

In addition to rewarding work, we invite you to be Part of Something Real. Learn more about our commitment to you, here.

How to Apply

Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only. Your application should include:

1. A detailed CV that clearly outlines the skills and experience you have gained in relation to the job description; and
2. A maximum one (1) page summary responding to the following questions.
   • Describe a work-related challenge you overcame.
   • What does good teamwork look like to you?
3. The CV must contain the complete names and contact information of two (2) referees who can provide feedback on the applicant's capacity to meet all the Essential Work-Related Requirements. At least one of the referees should be the applicant's immediate (most recent) supervisor/manager unless there are exceptional circumstances.

Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.  If you have any questions regarding submitting your application or would like more information on the recruitment process, please contact our Recruitment Team on (08) 6551 6***.

The DoT may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

Successful applicants will be required to provide a satisfactory National Police Clearance before commencing employment.

Our commitment to a diverse and inclusive workplace

The Department of Transport is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact our Recruitment Team at ***********@transport.wa.gov.au or (08) 6551 6***.