Redress And Research Officer / Assistant

The Brisbane Congregation of the Sisters of Mercy, is a compassionate and justice-driven community founded in 1861, dedicated to serving those in need with mercy, justice, and compassion. We are seeking a dedicated individual to fulfill the role of Redress and Research Officer/Assistant. This position offers a unique opportunity to contribute to our mission by providing specialised research and advisory services across key areas including the National Redress Scheme, civil claims, and family/historical research inquiries.

Key Responsibilities:

• Receive and process notices related to the National Redress Scheme and Civil Claims, ensuring timely and appropriate action in accordance with established protocols.
• Conduct comprehensive research on all inquiries, collaborating closely with the Congregation Leader and Leadership Team.
• Address research inquiries with thorough investigation and analysis, providing timely and accurate responses.
• Maintain meticulous records of all inquiries and actions taken, ensuring compliance with regulatory requirements and organisational policies.
• Foster positive relationships with internal stakeholders and external partners to facilitate seamless coordination and support.
• Stay abreast of relevant legislation, regulations, and best practices to enhance service delivery and stay informed in the field.
• Adhere to safe work practices and promote hazard management in accordance with organisational procedures.

Qualifications and Skills Required:

• Well-developed understanding of the National Redress Scheme and contemporary research practices.
• Previous experience in a similar role is beneficial.
• Commitment to child and vulnerable person safety, including passing and maintaining relevant legislative probity checks.
• Integrity, sensitivity to privacy and confidentiality and ethical decision-making.
• Advanced oral and written communication skills.
• High level of computing skills, including experience in Excel, Word, and Outlook.
• Proactive and methodical approach with a focus on meeting deadlines.
• Ability to work consistently and with a high level of accuracy.
• Invoice management and oversight.
• Ability to remain calm and work unsupervised.

Desirable Skills:

• Working knowledge of the Catholic Church in Australia, its structure, and language.

Key Selection Criteria:

• Alignment with Gospel Values and Catholic Traditions.
• Proficiency in National Redress and Civil Claims Management.
• Adeptness in Research Inquiry Handling.
• Record-Keeping and Compliance.
• Relationship Management.
• Commitment to Continuous Learning and Development.
• Privacy, Confidentiality, and Integrity.
• Excellent Communication Skills.
• Safety and Compliance.

How to Apply: If you are passionate about making a positive impact and meet the qualifications and criteria outlined above, please submit your resume and cover letter addressing the key selection criteria to ***********@mercybrisbane.org 

A copy of the Position Description can be obtained by emailing a request to ***********@mercybrisbane.org

Applications close Monday, 22 April 2024.

The Sisters of Mercy Brisbane Congregation is an equal opportunity employer and welcomes applications from diverse backgrounds. We thank all applicants for their interest in this position; however, only those selected for an interview will be contacted.