Regional Logistics Manager Vic

As a business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths Group to our customers.
We're an innovation business that brings together the brightest minds in e-commerce, technology, media, and data to transform how people live and shop. With an industry-leading technology team backed by analytics, we're resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an excellent experience for our customers - whether they shop in-store or online.
Regional Logistics Manager VIC (962975)

• Take ownership of your state and what you're able to create within the VIC Last Mile space
• A visible role, where you will be able to network and engage in personal and career development
• Be a part of a great team to connect, share and grow with flexible working arrangements (Hybrid and on-site options)
• A Victoria-based role, full-time permanent position

About WooliesX
At WooliesX, our people believe in creating better everyday experiences for our community.
With 1,800+ team members, multiple practices and over 100 chapters, there's a home for everyone here. Whether your interests lie in data driven insights and product engineering, digital media, ecom, operations, customer advocacy, commercial, agile or more, you can find your squad across all kinds of capabilities.
Our squads live their “one day”, every day. We work on Australia's most innovative tech, design, engineering and more to transform the way that millions of Australians live and shop.
Our culture combines the support, care and freedom that comes with being part of the Woolworths Group. We are an agile team embracing diversity of thought and positive change. We thrive on pragmatism, mutual respect, care, curiosity, openness, and a proactive attitude. As a team we continually seek ways to support and learn from each other.
Based in our Mulgrave Support Office in Victoria, our vibrant, innovative and energetic collaboration spaces empower our teams to innovate and deliver an exceptional experience for our customers - no matter whether they choose to shop in-store, or online.
What you will do
Reporting to the Fleet National Logistics Manager, this role is responsible for delivering exceptional customer experiences by management and reviewing of operational compliance of transport providers. Take responsibility & ownership for your state, and support your teams with the day-to-day management of Woolworths Online deliveries. As part of the Last Mile team, support with the last leg of customer deliveries, while driving innovation and simpler solutions for our team and customers. Responsibilities include:

• Support and/or lead with state operational teams and our Third Party Logistics carriers to manage capacity and volume across stores and make recommendations for future planning (including seasonal)
• Management of Third Party Logistics (3PL) carriers to ensure contract compliance, accountability and best customer experience
• Ensure that 3PL carriers are operating in a safe manner and promote a safe work environment
• Support with network optimisation and delivery mapping profiles to address concerns with on-time delivery, drop cost and capacity fluctuations
• Review and improve delivery KPI's within your direct control and influence in conjunction with store and state operational teams
• Be a customer advocate - analyse the operation of the business to ensure that the customer is receiving best in class service. Ensure customer feedback is addressed and complete escalations where required.

What you'll bring
As an independent and autonomous self-starter, you will have the ability to find the root cause of problems through management and data-driven exercises, and create and implement a plan of action. Support Victoria, and Tasmania with the Home Model, and work closely with our 3PLs to provide goods to our customers. Provide leadership and guidance to our team, and work with multiple stakeholders both in-store and senior management, as well as our vendors and carriers.
To be successful in this role, you will be able to demonstrate:

• Eager to take ownership of their state and role, and work within the Last Mile team to support in future-proofing Last Mile deliveries
• Strong leadership skills, with a focus on team development
• Exceptional communication & stakeholder skills, with the ability to build rapport and credibility quickly to deliver operational KPI's
• The ability to manage external providers to deliver strong performance outcomes
• Strong computer skills (Excel, Google Suite, Routing systems)
• Flexible working hours - including a rotating weekend and/or evening on call roster

Please note that aligned to our stores and CFCs operating evenings and weekends, there may be times you are required to work outside of standard hours in a support capacity.
Endless possibilities with Woolworths Group
We're a proud part of the Woolworths Group - 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose - 'to create better experiences together for a better tomorrow.'
Here you'll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
You can learn more about working with us on or via . #LI #work180.
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.