AddressAbout Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond
About the role
The Delivery Partners QLD Manager maintains operational oversight of the Delivery Partners team, and whole of region Subcontractor Delivery Partners.
The role is responsible for operational, commercial and compliance management of the Delivery Partner teams and associated functions. The role provides leadership to and management of process and policy governing the onboarding and compliance management of TGE subcontractors across Business Units.
Supporting Delivery Partner Specialists, the QLD Manager will apply a continuous improvement lens to all business and functional responsibilities. Ensuring safety, people, business integrity and performance are the key drivers across all operations. As a key support function to the operating business units, the Delivery Partners Manager will establish and maintain productive relationships across business functions and multi-disciplinary teams.
Embracing the diversity of our Subcontractor driving teams is what differentiates TGE in the marketplace. The Delivery Partner Manager will actively seek to improve the Subcontractor experience partnering for success now, and in the future. Delivery Partners are a valued extension to the TGE family – and the QLD Manager will support and drive initiatives to enhance engagement, performance, and customer experience.
Establishing and applying procedural disciplines to Delivery Partner management is critical to delivering high levels of service to our customers. Ensuring adherence to relevant legislative and industrial terms and conditions is critical and the Delivery Partner Manager will maintain a structured assurance program to support compliance.
Working with Functional and Divisional operational teams across the QLD TGE network, this position is pivotal to enforcing TGE compliance standards, delivering commercial efficiencies and service reliability, and engaging subcontractors to reinforce TGE safety, cultural and service delivery expectations.
What you’ll do
Manage QLD based Delivery Partners by ensuring the Team Global Express Agreement is in place, including the Statement of Engagement.
Manage registration and compliance with TGEs Delivery Partner management platforms.
Govern and maintain the integrity of Delivery Partner data within relevant systems.
With the DP Compliance Manager, actively maintain relevant systems and tools always ensuring to adhere to TGE data security protocols.
Maintain and manage engagement between TGE and Delivery Partners, encouraging open and transparent interactions between the two parties.
Manage, monitor and review Delivery Partner data, ensuring it is accurate and up to date.
Participate in the investigation process relating to Delivery Partner performance concerns or incidents.
Actively work with the Delivery Partner to close out non-conformances within the required timeframe as a result of an Audit.
Ensure Delivery Partner services are being provided in line with all aspects of the agreement, including adhering to lawful payment arrangements.
Generate reporting and business analytics to monitor and control Delivery Partner activities.
Prepare and validate national Delivery Partner activity and compliance status data for the IR team twice yearly, supporting TGE’s obligations under Heads of Agreement
Lead, investigate, and respond to claims regarding Delivery Partners brought to TGE by the Union.
What you’ll bring
Multi-disciplinary transport business management
Extensive systems knowledge of TGE business systems
Analytical and commercial acumen
Proven ability to build strong business partner relationships
Experience in managing subcontractor performance and relationships
Understanding of National Heavy Vehicle Road compliance & regulatory requirements
Ability to take a holistic business approach and work collectively across all facets of a business
Proven problem-solving ability with a solutions orientation
Tertiary qualifications in a business-related discipline highly desirable
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia.
About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.
