AddressThe Regional Sales Manager will be responsible for successfully driving sales revenue for our stores across SA/NT/WA, whilst building and leading high-performing teams throughout the Division.
What to expect from the role
The RSM will build high performing teams and strategically drive sales and profitability within ‘owned and operated’ and franchise stores whilst retaining a customer-centric approach at all times. The RSM will be responsible for building strong partnerships with key stakeholders (including franchise partners and multi-brands) in order to maximise the people, product & operational opportunities within the region.
Key accountabilities:
People
- Lead, inspire and develop your people to build committed and high-performing store managers and teams. Adapt leadership and coaching styles to accommodate the varying experience levels across; people managemeNT & development, selling, stock and operational excellence and visual merchandising
- Promote an inclusive and diverse culture in line with the Pandora Brand Values
- Develop and invest in talent to create a robust internal talent pipeline and succession plan
- Recruit A-Class talent into your teams
Performance and standards
- Drive sales performance to achieve targets and store KPIs
- Coach and lead Store Managers and teams to maximise sales & profitability and to deliver high standards of operational execution
- Lead and deliver ‘best in class’ customer experience, brand initiatives and operational standards across all stores
- Excellent execution of global VM standards, influenced by global market expertise
Partnerships, training and communication
- Business partner closely with HR, Retail ops, Training and Merchandising in order to maximise potential in people, product and sales
- Partnering with the ‘Sales Training’ team to develop training programmes to deliver business results
- Cultivate and maintain strong relationships with store owners, franchisees and store teams
- Facilitate face-to-face training/workshops for store teams
- Ensure all retail communications are shared timely and aligned with Group Communications standards
Process, analysis and administration
- Analysis of business performance, data and reporting to identify commercial opportunities, implement change and corrective actions where appropriate
- Understand industry standards and benchmarks and seek ideas to ensure Pandora is a market leader in service and operational standards
- Improve regional stock loss and accuracy
- Manage payroll in line with business expectations
- Provide product, customer and local market feedback to the wider business
The successful candidate
- Extensive store management experience within a large organisation and a proven track record of successfully delivering in a similar multi-site field management role
- Experience of running high profile region with a high turnover
- A customer centric and service focused team leader with a target driven and sales-focused mentality
- A strategic and solutions-focused manager with an excellent understanding of how to successfully achieve retail KPIs
- An inspiring leader, coach and mentor with excellent people development skills
- Data driven and experience with scheduling, high performance and productivity, stock optimisation, payroll and territory management
Why work with us?
Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.
Our generous benefits package includes:
- 60% off staff discount on all Pandora products
- Growth opportunities and career planning
- Subsidised comprehensive healthcare cover with BUPA
- Novated leasing
- LinkedIn learning
- Retail bonus scheme
- A day off on your birthday
- Comprehensive individual wellness support
- Charitable donation matching
About Pandora
The largest jewellery company in the world, we give a voice to millions of people’s loves every day. We sell three pieces of our hand-crafted jewellery every second and have the largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business.
Launching in Australia in 2004, Pandora Australia New Zealand (ANZ) has since become the fourth largest market for the Danish jewellery house with 146 stores across the ANZ network, 130 employees in corporate and over 600 employees in retail.
We pursue sustainability in everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.
Our people
Our global workforce is made up of over 33,000 passionate people who, in 2023, helped Pandora record the highest earnings to date, led by a refreshed long-term growth strategy. The pace of our progress has created an energising, ambitious culture where we are empowered to be ourselves and equipped to deliver our very best.
