Regional Service Delivery Manager

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Are you ready to take your career to the next level in a dynamic and innovative global company? Here at CHEP (a Brambles Company), we're revolutionizing the world of Supply Chain Solutions, and we're looking for passionate tech leaders like you to join us at our sparkly new offices in Macquarie Park, Sydney!
 

As the Regional Service Delivery Manager, you'll be at the forefront of our newly established IT Service Management function. Your role will be pivotal in ensuring the seamless execution of Service Delivery disciplines across our expansive IT technology landscape. You'll be the driving force behind managing the resolution of major incidents on a global scale, working hand-in-hand with internal teams, external suppliers, and third-party collaborators.
 

What you'll be doing:

✨ Set clear objectives and priorities to foster a culture of service excellence and elevate customer satisfaction.

✨ Implement strategic ITSM initiatives, focusing on continuous improvement and maximum benefit realization.

✨ Understand and address Regional Service demand, aligning with business strategies and projects.

✨ Drive the establishment and enforcement of service level agreements and operational objectives.

✨ Lead process improvement efforts post-major incidents, ensuring continuous uplift.

✨ Coordinate incident triage teams to ensure timely resolution and closure.

✨ Champion quality assurance standards within Service Delivery, backed by robust metrics and trend analysis.

✨ Foster a customer-first culture across all Service Delivery teams through performance metrics, CSI projects, and comprehensive training.

✨ Collaborate with platform and product owners to identify areas for continuous improvement.

✨ Develop and nurture a high-performing team in alignment with company HR procedures.

✨ Meet governance, policy, and process requirements to ensure operational excellence.
 

What you'll bring:

• Completed University Degree is preferred, ITIL v.3 or v.4 Specialist is advantageous
• Significant previous experience within an IT focused role where you've been managing or influencing technical staff and projects.
• Proven success and in improving the customer experience.
• Experience working within a matrix structured organisation.
• Multi-domain technical expertise including: data center, hosting platforms, messaging/collaboration, client services, voice & data networks, application technology services, and IT service management
• Experience using ServiceNow

We value creativity, collaboration, and curiosity, and we are looking for someone who shares these values and can help redefine the future of Supply Chain 🚀

About CHEP, A Brambles Company
 

CHEP is part of Brambles Limited, a global leader in supply chain logistics employing more than 12,000 people in 60+ countries. As a pioneer of the sharing economy, we are one of the world’s most sustainable logistics businesses. Brambles and CHEP platforms are the invisible backbone of global supply chains, primarily serving the fast-moving consumer goods, fresh produce, beverage, retail and general manufacturing industries. Our circular business model facilitates the ‘share and reuse’ of the world’s largest poll of reusable pallets and containers. We connect people with life’s essentials every day in a nature-positive way.

CHEP Australia offers a range of employee benefits including a competitive salary, bonus opportunities, a supportive learning and development culture and a wide range of opportunities to assist you in achieving your career aspirations.

CHEP Australia, as part of Brambles, provides you unparalleled opportunities to advance and accelerate your career - we're large enough to take you anywhere and small enough to make sure you get there!

Benefits:

• Work for an accredited Top Employer in Australia 
• Flexible working environment
• Paid volunteer leave for those who wish to volunteer their services to a community organisation – 3 days per annum
• Reward and Recognition Program to celebrate outstanding achievements of our people through a number of different delivery methods 
• Employee discounts with a range of partners 
• Up to 14 weeks of paid parental leave for primary care givers and 2 weeks of paid parental leave for secondary care givers 
• Unparalleled opportunities to advance and accelerate your career 
• Attractive options to purchase Brambles shares 

Our team boasts a friendly and fun culture that celebrates successes, with award-winning engagement and enablement, and results achieved through collective intelligence, collaboration and teamwork. 

With a highly inclusive workplace rich in diversity, CHEP Australia celebrates the diversity of thought, backgrounds, style and working arrangements of our people to ensure that we reflect the communities and customers that we serve. 

Join our team to be part of an international growth company with an advantaged and highly sustainable business model. You’ll be working for a company that is changing the way goods get to market. You’ll optimize 300,000 supply chains instead of just one. You’ll join an efficient and collaborative team who punches above its weight. You’ll be working for the good of humanity. 

Interested? To apply, please click the ‘Apply Now’ button below. Please include a covering letter with your resume outlining how your skills, qualifications and experience address the above criteria.

Agencies, please note: recruitment for this position is being managed directly by CHEP Australia. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.

In order for your application to be considered, you will require full working rights in Australia. We are unable to offer sponsorship at this time.

Preferred Education

Preferred Level of Work Experience

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at ***********@brambles.com.