AddressJob Advertisement: Relationship Manager/Team Leader
Location: North Sydney, NSW
Company: Peasy
About Us: At Peasy, we believe buying a property should be easy. Our mission is to make home loans stress-free and accessible for everyone. We deal with over 48 lenders to find the best loan to get our clients home fast. We pride ourselves on exceptional customer service and a family-first ethos that promotes flexibility and work-life balance.
Job Summary: We are looking for a motivated and experienced Relationship Manager/Team Leader to join our dynamic team. This role is pivotal in managing client relationships from submission to settlement while overseeing a small team to ensure they meet their service level agreements (SLAs). This is an excellent opportunity to grow within a supportive and flexible work environment.
Tasks and Responsibilities:
- Manage client relationships from loan application submission to settlement.
- Supervise a team of four, including a research analyst, two application specialists, and an assistant.
- Conduct daily huddles and ensure team members meet their SLAs.
- Liaise with financial planners, solicitors, and real estate agents to provide timely updates.
- Report on team performance and efficiencies to the Operations Manager.
- Participate in strategic meetings to discuss staff performance and improvements.
Qualifications and Experience:
- At least two years of experience in the mortgage industry.
- Proven customer service/relationship management experience.
- Intermediate to advanced Microsoft Office skills.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Team leadership qualities, even if not in a formal leadership role previously.
Benefits:
- Competitive salary based on experience.
- Flexible working arrangements with the option to work from home up to four days a week.
- Opportunities for career advancement and professional development.
- A supportive and collaborative work environment.
- Being part of a company that values proactive client updates and full-service excellence.
How to Apply: If you are passionate about helping clients achieve their property goals and thrive in a flexible, supportive work environment, we’d love to hear from you. To apply, complete this quick 7 question quiz - https://peasy.typeform.com/to/pe5IBiQw - and we'll get back to you within 2 business days!
For more information about Peasy, visit our website at www.peasy.com.au.
We are looking forward to hearing from you!
