Relationship & Rehabilitation Manager

Relationship Manager

• Multiple full time, 12 month opportunities
• Geelong office location, with flexible hybrid working
• Competitive salary $110,970 base plus superannuation
• Annual bonus and salary packaging options

Care in Action

With a career at the TAC, you’ll be helping us look out for the lives of everyone who travels on Victoria’s roads. That’s care in action.

Right now, we’re seeking a Relationship Manager who will play their part in this shared purpose. Who’ll bring their authentic selves to work, demonstrate compassion and care, and collaborate in a team to improve the everyday — for Victorians, our colleagues and our partners.

About the role

In this role, you will work collaboratively to co-ordinate key stakeholders and services in line with the Transport Accident Act, to support rehabilitation for client’s to get their lives back on track. You will manage a large portfolio of clients who have sustained significant injuries and may have significant biopsychosocial issues which impact upon their recovery.  You will take a holistic view of your clients’ needs, focusing on all areas of their lives, not just their injuries; developing and implementing plans for a client centered approach to support recovery.

About the Team

These roles will be a part of our Relationship Management Branch within the Clients Division who is responsible for achieving efficient, just and cost-effective injury recovery and independence outcomes for those injured in transport accidents. This division and its outcomes have a fundamental and direct impact on the performance of the TAC as a whole in the areas of client outcomes, return to work, scheme participation, financial scheme performance, common law resolution, legal, and client experience.

The Relationship Management branch includes 9 Relationship Management teams who support a cohort of clients including the following:

• Child & Youth / Families: Children, youth & families key focuses are family, education & community participation.
• Mental Injury Only (MIO): Clients who have sustained mental injuries from either witnessing transport accidents, or from losing a family member from a transport accident.
• Diverse Communities: Clients who have diverse supported recovery needs, including those related to language, culture and spirituality.
• Clients Aged 65+: Clients over 65 years of age. The key focus is managing the complexities that may be present in older clients that have had a transport accident.
• Job Focus Teams x 3 teams (Employed/Self Employed/ Job Unattached): Job focus teams aim to impact positive Return to Work outcomes with clients who are self-employed, job attached or unattached. This is achieved through early intervention and proactive engagement with a client, their employer where applicable and providers to ensure rehabilitation is tailored to support work readiness.
• Complex Rehabilitation: Clients who have sustained a severe injury/injuries that are usually permanent and likely to receive an impairment rating of 50% of more, often resulting in complex and lengthy rehabilitation needs.

What we’re looking for

Client and stakeholder management

• Assess client needs and develop plans in relation to a biopsychosocial model. Clear communication with the client pertaining to the goals of the plan and the scope of practice that TAC will support alongside formal and informal supports for non-motor vehicle accident related needs.
• Continuously review the effectiveness of service provision and work with the client to adapt their recovery plan to ensure desired outcomes are achieved
• Engage with clients and key stakeholders, to facilitate return to work goals and programs to aid in the client’s recovery journey
• Empower the client to choose the most appropriate services to meet targeted needs

Empathy

• Use empathy and develop rapport to engage in meaningful conversations with clients, utilizing motivational strategies to support them on their recovery journey
• Professionally engage with stakeholders to collaborate toward best outcomes for clients

Why you’ll love it here

There’s more to work than a competitive salary and amazing employee benefits. As our newest Relationship Manager, you’ll also: 

Make a positive difference

Every day the work you do at the TAC contributes to something bigger. As part of an inclusive, supportive team you’ll find real purpose in achieving goals, together.

Be well looked after 

Your wellbeing is our priority. Take advantage of our in-house GP and extensive health initiatives. With flexible hybrid working arrangements, you’ll be set up for success.

Grow your career

We’re committed to your personal and professional growth, with extensive opportunities for development and access to the LinkedIn Learning Digital Hub. Find your passion and grow your career with study leave and volunteer days.

Ready to put care in action?We’d like to hear from you.

Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to an interview. All applicants will be advised of the outcome of their application.

For more information, read the attached Position Description or contact Tamika Russell, Shared Service Specialist on (03) 93000 *** for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Thursday 6th June 2024.

If we can do anything to help make applying for this role easier, please let our People, Culture & EngagementTeam know at ***************@tac.vic.gov.au. If over the phone is better for you, our number is 5225 7500.

A safe place to work

We’re committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices. We encourage Aboriginal and Torres Strait Island people, people with disability, men, women and gender diverse people, culturally diverse and LGBTIQ+ people to apply for our roles.

At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website. 

This role will require you to have a valid Working with Children Check.