Remote Operations Team Leader, NT Operations

Agency Purpose
The Australian Electoral Commission (AEC) is an independent statutory authority established by the Australian Government to maintain an impartial and independent electoral system for eligible voters through active electoral roll management, efficient delivery of polling services, and targeted education and public awareness programs.
The AEC’s values and commitments
The AEC values and commitments are an essential component of our operating environment and frame how AEC staff work. The AEC's focus is on electoral integrity through the values of quality, agility and professionalism.
The Team
The Remote Services Planning Teams are in each state and territory to support remote voter services. The teams are responsible for undertaking planning and delivery activities and managing the coordination of remote voter services, contributing a consistent approach to remote voter services nationally.
The teams will work closely with the responsible Divisional Returning Officer/s, and national office areas, such as the Indigenous Electoral Participation Program Section, the Strategic Communications and Education Taskforce and the Remote Voter Services Taskforce.
The teams report to the relevant state office Assistant Director or Director responsible for leading the implementation of remote voter services in their jurisdiction.
During event mode, the teams will be the state and territory connection point to the Remote Operations Centre in the Northern Territory. While the teams will remain in situ in their state or territory, they will form a critical part of the nationally coordinated approach to remote service delivery.
The Opportunity
The responsibilities of the roles in the team includes building and managing stakeholder relationships across multiple internal business areas as well as external partners, to provide assurance to the local operational leadership team and organising the day-to-day planning and delivery of remote voter services in line with the strategic direction.
Coordination with staff for Remote Service Delivery Teams and ensuring their training requirements are met within prescribed timelines. and providing oversight and troubleshooting of remote polling during the event, specifically resolving unanticipated logistical challenges or incidents.
Being the key point of contact for the Remote Operations Centre during event delivery to ensure all timely and proactive management of issues and escalations and maintaining connections and implementing requirements as described by the Remote Voter Services Taskforce.
Additional responsibilities as required.
To excel you will have demonstrated ability to:
Communicates with others regarding the purpose of their work; identifies the relationship between organisational goals and operational tasks and clarifies this for their team.
Supports and communicates the reasons for decisions and recommendations to others; clarifies expectations regarding key deliverables.
Builds and sustains relationships; liaises with a range of stakeholders including team members, other teams, colleagues, and external stakeholders.
Understands the strategic objectives of the organisation; identifies broader factors, trends and influences that may impact on achievement of work objectives; initiates, develops plans, strategies, and team goals.
Evaluates project performance, identifies need for change and initiates change when required. Reschedules and reorganises work to reflect changes in priority.
Thinks laterally; is innovative; identifies, implements, and promotes improved work practices.
If you have experience working in area of Aboriginal and Torres Strait Islander peoples’ engagement, you are strongly encouraged to apply.
Eligibility
AEC employees must be Australian citizens.
Any person who is, and seen to be active in political affairs, and intends to publicly carry on this activity, may compromise the strict neutrality of the AEC and cannot be considered.
Applicants are required to consent to, undergo, obtain and maintain a character clearance.
Applicants are required to consent to, undergo, obtain and maintain the security clearance required for this role.
Applicants may be required to undertake psychometric testing as part of this recruitment process.