Address- An experienced Team Leader with an Environmental Science or Science background?
- A self-motivated individual with strong customer service and leadership skills?
- Ready to work for an organisation that takes their workplace culture seriously?
Air-Met Scientific is different to any other organisation you’ve come across... but don’t just take our word for it.
We are all about helping companies provide a healthier and safer working environment for their people.
We are seeking a highly organised experienced professional with a passion for serving customers in a fast-paced environment who can lead a department like a small business.
The Opportunity
Due to continued growth, an exciting opportunity has arisen for a highly organised and team-oriented leader with a background in environmental consulting, laboratory, warehouse and logistics, rental or hire industry, internal sales or a customer service/management/operations role. You will receive ongoing training and support to transition into this management role.
The purpose of your role is to promote our business as "experts in the market" for products and system innovation. We need you to provide the highest standard of customer service to our clients, providing fast and accurate attendance to all customer enquiries and be the driving force behind the rental department.
As a key member of the team, you will be reporting to the WA State Manager as well as the National Rental Manager. You will be actively involved with our customers and undertake responsibilities in various tasks including:
- Exemplary customer service to our clients
- Organised preparation of rental contracts, customer quotes & tenders
- Equipment and inventory stock management and stocktaking
- Management of calibration and equipment maintenance schedule
- High level of communication with clients and team members
- Provide feedback on opportunities to internal team members.
- Seek new business opportunities with our clients and develop new and existing customer relationships providing a high level of technical support.
- Analyse the effectiveness of rental equipment offering in your territory.
- Train and mentor rental coordinators and junior team members to ensure maximum performance.
- Participate in national rental meetings and engagements.
- Undertake data analytics and prepare reports.
Some of the Talents you will use in this role:
- 3-5 years as a customer service manager or operations manager in a technical equipment, environmental or OH&S company would be highly regarded.
- A degree in environmental science, science, engineering, or a related discipline would be ideal.
- Enjoy talking with and servicing customers on equipment availability, deliveries, technical support and account queries.
- Be a tenacious problem solver.
- A team player who accepts responsibility and delivers on promises to all stakeholders.
- Must possess strong attention to detail and be highly organised.
- Proficiency in using the Microsoft Office Suite and previous experience in using a CRM/rental program preferred.
What's in it for you:
- The opportunity to work for an organisation that is truly committed to its people
- A collaborative work environment with role diversity (you won’t get bored!)
- A team culture dedicated to helping you succeed
- Access to cutting edge professional development and employee assistance programs
- On-site parking
- Career progression opportunities
What’s special about Air-Met Scientific
Air-Met leads the market in the engineering and supply of specialised environmental monitoring equipment. We are committed to environmental sustainability - our mantra being ‘’working together to make a difference’’. We have six offices nationwide.
We strongly value diversity and collaboration. Our team consists of technical people, people-people, happy people, critical thinkers, musicians, surfers, movie buffs and more... We have a supportive work environment and dynamic learning culture.
Interested? Apply now with your CV and cover letter.
