Reservations Agent

The Calile, a family-owned luxury hotel property, operated by TFE Hotels, has been setting the standard for exceptional hospitality since its grand opening in 2018.  After five years of excellence, The Calile has achieved the pinnacle of recognition, securing the top spot for Oceania and ranked 12th in The World's 50 Best Hotels Awards 2023.

The Mission Statement for The Calile Hotel is simple yet ambitious – to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to continually delight our guests. We strive to deliver an experience that is authentic and unpretentious, building a genuine relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Brisbane.

The Position

We are currently seeking a full-time Reservations Agent to join our reservations team.

What we need from you

• A minimum of 1-year experience in a similar role within a 5-star hotel environment
• Prior knowledge of Opera Cloud is an advantage
• Experienced processing accommodation reservations over the phone, by email and via third-party websites
• Ability to complete reservation enquires, cancellations and amendments
• Comprehension of hotel selling status, rates, packages, room types and credit and cancellation policies is advantageous
• Must have availability to work within a 7-day roster

Why us?

• Growth and Development opportunities with an expanding global brand
• Discounted on-site parking - $7 flat rate
• Discounted food and beverage at all TFE outlets
• Unlimited complimentary barista coffee while on duty
• Global TFE-wide discounted accommodation for staff members, friends, and family (including The Calile Hotel)
• Complimentary stay at The Calile Hotel
• James Street Precinct retailer discounts

• Inclusive and collaborative working culture that encourages diversity in thinking and idea generation

Opportunity for Growth

As a Calile team member, you’ll become part of a close-knit team operating one of Brisbane’s busiest hotels. We aim to meet our customer’s needs with honesty, integrity and care. The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning and career guidance because we know it makes our hotels better places to stay, and work.

 A Glimpse of The Calile: https://www.instagram.com/thecalilehotel