Reservations Agent

Company Description

We are ‘relentlessly guest obsessed’ at Novotel. Everything we do, we do to help our guests feel welcome and valued and to give them the best experience possible. 

Novotel Darwin CBD is a 140 room hotel, including a 90 seat restaurant, central atrium gardens with bar & two conference rooms. We are located in the heart of the CBD on the Esplanade overlooking the beautiful Darwin Harbour.

Job Description

Reservations Agent:
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What you will be doing:

• Consistently offer exceptional, friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests, enter rooming lists, and update accurate information in the system

Qualifications

• Previous Reservation or Guest Service Agent related experience required
• Fluency in verbal and written English is required.
• Computer literate in Microsoft Window applications required
• Hotel sales experience, having had varied market mix experience