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Form of workAbout Us
At Reflections Holiday Parks, our purpose is to share nature’s playground with our guests in a way that gives back to our communities and nurtures the environment.
We proudly care for 39 unique destinations, all located on iconic NSW Crown Land. Our focus is on creating memorable experiences, not just for our guests, but also our team. As NSW largest holiday park operator, our unique, nature-inspired offerings really set us apart from the rest.
We are proud to be the first holiday park group to be certified as a social enterprise, so you can be assured that we do business for good. Our profits are aligned to our purpose in four key ways – Social, Culture, Environment, and Economic.
The Role
We have full-time/part-time positions available within our rapidly growing Reservations Team located at our Base Camp in Wickham. The purpose of this role is to assist in taking bookings from a range of guests via telephone, email, and web, and guide our guests to the best ever nature-driven escapes. Reservations Agents provide efficient and professional service whilst actively promoting our Customer Loyalty Program and promotions. Impeccable attention to detail and focus on providing a high-quality service, will make you a vital member of the Reservations team.
Key responsibilities of a Reservations Agent include:
- Provide exceptional customer service including liaising with guests via telephone and internet for bookings, enquiries and complaints.
- Process guest reservations & cancellations and provide information on the park’s local area and facilities.
- Prepare correspondence, record keeping of all mail and carry out filing in accordance with procedures.
- Assist with Emergency Management procedures.
- Assist with on-park duties including travelling to and working within Park sites as required.
- Communicate effectively with all guests and park staff.
- Any other reasonable duties as directed by management.
About You
The successful candidate will have experience in:
- Delivering excellent customer service.
- Administration or front office reception.
- Using a booking/reservations system.
- Working in a call centre environment.
Our new Reservations Agent will be able to:
- Manage time to meet priorities.
- Learn quickly, use initiative, and adapt to changing work environments.
- Solve problems with accuracy and efficiency to meet guest needs.
- Demonstrate a high level of accuracy and attention to detail.
- Communicate with all levels of guests to an excellent standard.
In addition to the above, you will have flexible availability to work across a seven-day roster within the hours of 7am to 7pm. Weekend work will be required on a rotation basis, with reasonable consideration to your personal commitments.
The Perks
In addition to a competitive salary and a performance-based incentive plan, upon completion of relevant onboarding and training, you will have access to:
- Two free nights’ accommodation;
- A generous discount on personal travel to our parks;
- A friends and family discount;
- Above entitlement leave;
- Parental leave gap payment;
- Salary sacrifice and novated lease options;
- Excellent wellbeing initiatives including Employee Assistance Program, annual flu vaccinations and Personal Plus Leave (which includes Birthday Leave); and
- A comprehensive education and development program.
What Next?
Keen to further explore the opportunity to become a Reflections Holiday Parks team member? We would love to get to know you!
