Address About the Role
As a Restaurant General Manager (RGM), you’ll be responsible for setting the highest standard in all areas of the restaurant, including the customer experience, the workplace culture and financial results. You will:
Train, develop and drive the team to deliver a positive and memorable customer experience
Ensure food is prepared, presented and served to the highest standard.
Take pride in and be passionate about building a positive culture within the restaurant
We Offer:
An attractive salary package
Fabulous employee benefits and discounts
Career advancement in our rapidly expanding Carl’s Jr business
Position Duties
This diverse role involves a variety of responsibilities including, but not limited to:
Efficiently leading the restaurant team in day to day operations
Being a role model for standards and behaviours consistent with the Carl’s Jr. values and culture
Ensuring high-quality food is served, and exceptional customer service is always maintained
Listening to customers feedback and working to ensure positive customer experiences
Identifying talent, interviewing, hiring, inducting and onboarding new team members
Training, developing and cross-training all team members, shift leaders and assistant managers
Completing staff performance reviews and driving a culture of continuous improvement
Managing rostering, shift changes and team meetings
Resolving any employee issues including grievances, disciplinary action, etc.
Ordering stock from various suppliers
Office administration duties such as paperwork, banking, cash handling, payroll and policy reviews
Compiling, preparing and maintaining profit and loss statements, budgets and cost controls concerning the cost of goods and labour
Managing daily and weekly cleaning of production areas, dining room and general restaurant
Executing marketing promotions
Ensuring safety and security standards are recognised and upheld, and that each employee is appropriately trained in Workplace Health and Safety
Key Selection Criteria
Suitable candidates with the following skills, experience and qualities are encouraged
