Restaurant Team Leader

About Us:

Boatyard is a vibrant and welcoming casual food and dining venue with great view of Kings Bridge and the Gorge, and sits on the edge of the Tamar River in Park Street, Launceston. We are committed to providing a casual quality culinary experience to our valued customers. We take pride in our diverse menu and offering, exceptional service, and a warm atmosphere that keeps our customers coming back for more.

Position Overview:

We are seeking a dynamic and experienced Restaurant Team Leader to join our team. The ideal candidate will have a passion for hospitality, excellent leadership skills, and a keen eye for detail. As a Restaurant Team Leader you will play a crucial role in ensuring the smooth operation of our venue, maintaining high standards of service, and contributing to the overall success of Boatyard Launceston.

Qualifications:

1. Proven experience as a Team Leader or in a similar role.
2. Strong leadership and interpersonal skills.
3. Excellent communication and customer service abilities.
4. Knowledge of restaurant operations, including front-of-house and back-of-house functions.
5. Ability to handle stressful situations and resolve conflicts effectively.
6. Familiarity with health and safety regulations.
7. Flexible schedule, including weekends and evenings.
8. Food safety certification is an advantage.

Other Skills and Attributes:

Team Leadership: Lead and motivate the front-of-house team to deliver outstanding customer service.

Daily Operations: Assist in overseeeing the day-to-day restaurant operations, ensuring efficiency and adherence to quality standards.

Customer Satisfaction: Interact with customers to ensure their experience exceeds expectations.

Staff Training: Assist the Restaurant Manager to ensure staff uphold service standards and product knowledge.

Quality Control: Ensure food and beverage quality and presentation meet established standards.

Problem Resolution: Address customer concerns and resolve issues promptly and professionally.

Compliance: Ensure compliance with health and safety regulations and licensing requirements.

Shift Management: Assist the Restaurant Manager in managing staff schedules to optimize efficiency and meet business demands.

Collaboration: Work closely with the Restaurant Manager to implement strategies for business growth and improvement.

• Looking for candidates available to work:
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
  • Sunday: Morning, Afternoon, Evening
• 1 year of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 14 February 2024

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