Retail Manager – Weekdays Only

Overview of ActivateUTS:

ActivateUTS is a non-profit organisation dedicated to giving students a richer campus experience during their time studying at UTS. Our staff support over 180 affiliated clubs and societies, we also staff an array of campus facilities including great bars, cafes, retail, a fitness centre, and also student events, clubs and societies. Our organisational values of Integrity, Openness, Innovation, Passion and Inclusion underpin everything we do.

Overview of UTS Store:

UTS Store stocks course notes, faculty uniform requirements, art and design needs, and, most significantly, is the exclusive provider of UTS branded merchandise and memorabilia so that the UTS Community can celebrate their time at UTS and as alumni. The store acts as a point of contact for UTS procurement and faculties to acquire bulk orders of branded collateral and supports graduation ceremony requirements. The UTS Store also prioritises ethical and responsible business practices, and all of our suppliers are certified for their sustainable practices, with a goal to increase our indigenous supplier representation. 

Overview of the position:

Reporting to the GM of Commercial Operations, this position manages the brick-and-mortar store and online orders, ensuring a welcoming experience for customers and staff and a high level of customer service. The position manages the planning, purchasing, stock control, financial, staffing, facility equipment, and locker hire recruiting and training, as well as relationship management within the University to ensure we are an integral partner for all retail suppliers to the various faculties and divisions. Our UTS Store Manager must possess a wealth of experience and knowledge in sourcing quality products at competitive prices specifically tailored to the university market.

Duties & Responsibilities:

• Manage and develop UTS Memorabilia in cooperation with the UTS Marketing and Communications Unit.
• Manage and develop key customer accounts within UTS.
• Ensure a welcoming experience for all customers and a level of customer service for both outlets.
• Manage all major product lines' sourcing, purchasing and stock control.
• Manage adequate budgets and profit margins appropriately.
• Establish and oversee controls for proper supply and wholesale customer invoicing process.
• Manage stock levels to meet agreed GMROI.
• Manage stocktakes to agreed shrinkage targets.
• Limit aged stock >18 months to less than TBC% of range. 
• Effective financial records management, including invoicing and financial summaries to finance.
• Ensure effective in-store promotion and campaigns, working with Marketing and appropriate departments.
• Manage and develop staff. This includes recruitment, training, and performance of retail staff.
• Ensure safe and secure practices are upheld. This includes ensuring the stores are tidy and clean and the loss prevention is front of mind daily (including theft, fraudulent credit cards, etc.) 
• Monitor appropriate legal compliance in areas of responsibility, including workplace health and safety (WHS), food safety and Fair Work Australia standards.
• Assist with such other duties within the nature and scope of the position as may be required occasionally.

Selection criteria:

Essential:

• Minimum 3 years’ experience in Retail Management in relevant organisations.
• Online store experience. 
• Strong customer service ethic and well-presented.
• Previous staff management experience. 
• Good demonstrated profit and loss financial management and budgeting ability.
• Demonstrated ability to set goals and meet targets.
• Demonstrated experience in marketing strategies (or working with marketing) for business growth. 
• Purchasing and stock control management.
• Buying or procurement experience in apparel retail.
• Good attention to detail, organisational and planning skills. 
• Excellent communication/interpersonal skills and ability to meet deadlines.
• Strong administration skills, including Microsoft Office, Excel and Outlook, and point-of-sale systems.
• Good understanding of the youth market in retail and cultural diversity. 
• Understanding of WH&S procedures

Desirable:

• Retail relocation and fit-out project experience
• Marketing, social media experience.
• Store merchandise display and styling.
• Current first aid certificate. 

Life at Activate UTS

Our vision is to transform the student experience, being recognised as the heart of the UTS community and the national leader in student service delivery, and we manage: 

• student clubs and societies (190 clubs + 22,000 memberships),
• UTS campus events (including Orientation Day & O’Fest),
• sports programs (8 programs + 2 gyms + 350+ student-athletes),
• other extracurricular activities (too many to count!),
• food and beverage services (two Bars and a Cafe),
• a commercial function centre,
• Haberfield Rowers Club,
• ActivateFit, the on-campus gym,
• and more!

 On top of having access to a variety of the above brands, we also offer a fabulous range of staff benefits:

• Free gym membership
• Additional paid leave days
• Wellbeing benefits
• Subsidised meals - daily meal allowance
• Plus a fun, down-to-earth work atmosphere.

Learn more about us here - https://www.activateuts.com.au/ - and check out some of our Instagram pages: @activateuts @activatefit.gym @theloftuts @undergrounduts @aerialutsfunctioncentre