Retail Support Consultant - Moe

Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We’re growing fast as more people choose to align their banking with their values. We’re a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement.

We currently have a full time, 12 month contract Retail Support Consultant position available. The Retail Support Consultant provides timely and thorough knowledge and guidance for all of the Retail Teams via email and phone. This position can be based in Ballarat, Chatswood, Collingwood or Moe

Why join us

• We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
• As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options, competitive salary and 13% super.
• Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
• We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

• Provide guidance and support to Bank Australia retail staff on issues relating to Retail Banking procedures, documentation and operating systems
• Provide guidance and advice on staff queries relating to frontline functions
• Review, maintain and make recommendations regarding Bank Australia's Retail Banking training requirements in conjunction with the broader Support Team on any knowledge gaps, procedure updates and training gaps
• Provide a responsive helpdesk function for the contact centre & branches with an adherence and focus on SLAs
• Foster a strong culture of compliance and industry best practice within Retail Banking Assist the Support Manager and team as required
• Perform any other duties consistent with the classification of the position as directed by the Support Manager.

What you will bring

• Thorough knowledge of Bank Australia’s Retail processes and procedures
• Demonstrated high level of interpersonal, written and verbal communication and design skills
• Excellent ability in the provision of internal customer service
•  Enthusiastic and self-motivated approach and attitude
• Strong administration and coordination skills
• Strong computer skills in various applications, including Microsoft Office
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.