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Form of workUnleash your Potential at Prices Plus!!
Join a family-owned variety business for a fulfilling retail career with JOB SECURITY, FLEXIBLE HOURS, COMPETITIVE PAY, and an INCLUSIVE environment!
Family-owned business | people and customer focused culture.
Management of up to 12 retail stores in far North Qld
Up to $75k + Super + travel & PH allowance + rotated roster + paid volunteer day.
EAP, discounts, training, iPad, credit card, and car provided.
About the Company
With over 35 years of history, Prices Plus is a solid family-owned DISCOUNT VARIETY RETAILER with over 350 employees working across stores in QLD and NSW.
Prices Plus is very committed to offering high-standard customer services, a safe environment for our employees and clients, and a great place to work. We believe our customers are the reason we exist, and our people are our greatest asset.
We provide art and craft, pet, party, hardware, home, and essential products plus much more. We are recognised as a provider of essential services to the community in many locations.
We Provide
- An attractive and competitive salary package with an above award rate, travel, and public holiday allowance, rotated roster prioritising work-life balance.
- Car, iPad, credit card, and training provided.
- Collective Agreement in place.
- Work for a company willing to be the best place to work with serious HR plans in action.
- Annual employee engagement survey – we care and listen to what our employees say!
- Strong team and family-oriented culture.
- Opportunity to be part of and lead a diverse and fun team.
- Discount on in-store purchases.
- Employee assistance program (EAP).
- Paid volunteer services to the community.
- Ongoing personal and professional development opportunities.
- Team building and social events.
About the Role
The position of Retail Support Manager will be based in far North Queensland, supporting up to 12 regional stores with around 150 employees: Bowen, Charters Towers, Tully, Ingham, Willows, Ayr Hermit Park and Woodlands to name a few.
Reporting to the operations manager, the key responsibilities of this role shall include, but not be limited to:
- Ensure all stores are ready and open for business every day with high standards of visual merchandising and store appearance.
- Certify our team provides service excellence to internal and external stakeholders, training all teams within our customer service guidelines.
- Ensure store managers are performing daily administration procedures accurately, including completing all required reports and/or paperwork as per company guidelines.
- Recruit, train, lead, and engage the team by providing structured feedback and coaching to develop people with a clear vision and goals.
- Monitor the management of stock for all stores to minimise shrinkage and improve accuracy within our systems, including cycle counts and adherence to correct processing procedures.
- Organise and plan available resources to manage expected workloads.
- Regular scheduled travel to stores to oversee store operations and resolve concerns.
- Monitor and understand the local business environment for each location in conjunction with store managers, including market trends and competition.
- Weekly report and communication to the operations manager, including information regarding sales, budget, issues, opportunities for improvements, and action plans.
Skills and Experience
To be successful in this role, you will have:
- Previous experience as an area or multi-site manager, dealing with the daily operation of a high-volume retail store in a fast-paced environment, and management of managers and their teams.
- Well-developed interpersonal and great communication and listening skills, with a resilient and confident profile interacting and motivating people.
- Previous experience with high standards of visual merchandising and stock management are essential.
- Understanding of human resources, payroll, and collective agreements/awards, managing time, rosters, and people’s performance coming from multiple stores.
- Highly organised with good prioritisation and time management skills.
- Strategic and logical intelligence, delivering people, store, and stock/inventory reports and audits.
- Knowledge of computerised systems, time and attendance, and POS systems are essential.
- Availability to work long shifts, weekends, and public holidays, when necessary, to meet business requirements.
- Hold a current driver’s licence and availability to travel and stay in different stores for up to 7 days at a time is a must. A rotating roster will be provided.
- Physical requirements include the ability to twist, bend, squat, reach, climb a ladder, push & pull, some heavy lifting, and stand for extended periods of time.
How to Apply
Prices Plus is an equal opportunity employer that is committed to diversity and inclusion in the workplace. If this role sounds like a good fit to you, please click apply to apply on our company website. Please remember to provide a cover letter addressing the “Skills and Experience” section above, and your updated resume with a current mobile number.
Pre-employment checks will be tailored to the specific requirements of each role and may include, but are not limited to, medical assessments, drug and alcohol screening, and police background checks. The nature and extent of these checks will be determined based on the responsibilities and demands of the position and discuss in the next recruitment steps.
