Revenue Officer

Working as a Revenue Officer with the Queensland Revenue Office, you will analyse, interpret and apply relevant legislation and policy on revenue and taxation matters, make assessments, approve grants, respond to technical enquiries and exercise functions to deliver service to our clients.

Positions are based in our Brisbane and Ipswich offices with flexible work options available and access to professional growth pathways.

Please read the role description for more information. You can also contact James Marning for further information on *************@treasury.qld.gov.au. We welcome questions and look forward to hearing from you.

As the AO4 Revenue Officer, you will assist the team leader in supporting and coaching team members to ensure a client centric approach.

Key accountabilities of the role include but are not limited to:

• Provide timely, helpful and supportive client service (both internal and external) while adhering to the Client Charter and other relevant client engagement standards.
• Manage client relationships and negotiate effectively to achieve outcomes.
• Respond to technical enquiries and escalations and take action to recover revenue where necessary.
• Navigate computer systems efficiently and effectively to maximise efficiencies and improve client services.
• Coach team members to build a skilled, resilient, flexible and constructive workplace environment.
• Analyse, interpret and apply relevant legislation, public rulings and policy, information and data, exercising sound judgement to make effective decisions, assessments and/or recommendations. Depending on the specific position you are in, this may include functions relating to:
• Making an assessment of a client's liability,
• Reviewing and approving grant applications,
• Undertaking agreed projects or work as a member of a project team to deliver project goals.
• Ensure your work complies with established guidelines, procedures and record keeping standards and contribute to quality assurance programs.
• Collaborate with colleagues to identify and promote improvements to enhance client experiences and organisational outcomes.

To be successful in this role, you will need to demonstrate:

• High level interpersonal skills and strong client focus.
• Ability to build working knowledge of the legislative environment.
• Experience in contributing towards team outcomes.

We support a thriving and future-focused workforce which offers flexible working practices (e.g., working from home) to ensure suitable and tailored work/life balance whilst meeting organisational, community and government needs. The position is based in our Brisbane office with high quality end of trip facilities available.

Joining QRO you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see attached candidate information pack.

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.

We welcome applicants to share with the contact officer any health condition, impairment, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.

If you are interested in this role - click “Apply” to be redirected to the full advertisement, including role description and contact details.

Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.

Job Ad Reference: QLD/549436/24

Closing Date: Monday, 18 March 2024

Occupational group Administration