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SalaryReady to lead from the front? We’re looking for a Rooms Division Manager to lead the team, coordinate and manage the day to day operations of Front Office, Night Audit and Housekeeping departments. Setting the tone to deliver truly memorable guest experiences from first moment to last.
Located on the corner of Sussex and Bathurst Streets, the newly built Crowne Plaza Sydney Darling Harbour is 152 modern guest rooms and suites vertically suspended in a prime position. Just a 5-minute stroll to the CBD's commercial and transport hub, the lively Darling Harbour precinct and the International Convention Centre. Access is easy and fast from Town Hall Train Station — only a short 3-minute walk from the hotel. Guests will unwind in design-led, modern and spacious rooms with the latest technology at their fingertips.
Every day is different, but you’ll mostly be:
- Directing everyday front office and housekeeping activity while developing and coaching your team to deliver next-level guest experiences
- Creating the perfect working environment for your team to thrive and driving collaboration between departments
- Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance
- Providing guests with all the information they need to enjoy a truly memorable experience
- Resolve any guest issues, including responding to guest feedback
- Overseeing night audit function, preparing daily financial reports and delivering accurate forecasts
- Conducting routine inspections of the front office and public areas – taking immediate actions to correct any deficiencies
- Ensure all team members are accurately trained on systems, security, service and quality standards, and have the job-related tools and equipment required
- At least 3-5 years of Guest Service/Hotel experience in a Senior Leadership role
- Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
- A demonstrated capability of collaborating with multiple stakeholders and managing competing priorities.
- Strong communication skills and passionate about developing your team
- Strategic thinking, the ability to explore new ways of working and have an open mind around how we can drive the Hotel forward
- You must also meet the legal requirements to work in Australia without restrictions (No sponsorship is available)
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
