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Form of workAbout Us
A boutique beach-side hotel, offering Port Macquarie’s most spectacular views - directly opposite Town Beach. The hotel has 45 rooms and an outdoor swimming pool. The breakfast room is north facing with spectacular views of Town Beach.
About the role
The responsibility of the Rooms Division Manager is to ensure the quality of operations and overall success of the hotel business. This is achieved through ongoing leadership, management and development of Team Members, a commitment to Elanor Hotels service standards, guest relations, driving operational efficiencies and delivering revenue targets, budgeted expenses, complying with relevant legislation and asset management, both tangible and intangible assets.
- Manage Rooms Division incorporating Front Office, Reservations, Housekeeping and Maintenance operation to achieve a reputation as a market leader in individualised luxury customer focused service
- Drive and maximise revenue and upselling programs
- Manage resources available to organise and facilitate performance including rostering and ensuring highest levels of productivity at all times
- Effective onboarding, training and development, performance management and reward & recognition of team, providing regular feedback, support and guidance to ensure a positive and thriving culture
- Add value through operational efficiency through process improvement
- Full utilisation and management of the Front Office systems ensuring accuracy and efficiency including reporting
- Operation of an effective night audit function, reporting and controls. Accuracy and attention to detail of this daily function being paramount
- Manage department P&L, controls, inventory, costs, expenses and all cash handling procedures and policy
- Control and analyse departmental costs on an ongoing basis to ensure performance against budget
- Prepare and achieve budgets, payroll and productivity forecasts with employee work schedules to reflect operating forecasts.
- Oversee Housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals.
- Oversee Maintenance to ensure effective and efficient repairs and preventative activities while meeting productivity goals.
- Assist with implementation of new systems and projects generally across the hotel
- Review, update and ensure adherence to policies and procedures for the department and implement quality control procedures
- Manage, monitor and review WHS function for the department
About You
- Qualifications in hotel management desirable
- Demonstrated experience as in Rooms Division management
- A demonstrated track record of delivering on financial targets
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible, driving hotel reputation scores by delivering exceptional service and experience
- Drive ongoing service improvement
- Experience in managing a high performance team
- Strong leadership skills and ability to mentor and develop team
- Excellent customer relations, problem solving, communication and administrative skills
- Excellent organisational, time management and computer literacy skills
- Strong attention to detail, interpersonal and communication skills
- Strategic and analytical focus
- Ability to take initiative, prioritise and multi task
- A high standard of personal presentation
- Availability and willingness to work a 7-day rotating roster as required including weekends and evenings
- Be a team player!
This role affords great opportunity for career development and progression throughout our national portfolio of properties and fantastic benefits.
Please be advised that only short-listed candidates will be contacted. Applicants must have appropriate work visa and must not have any restrictions to their entitlement to work.
