Roster Clerk

Do you love to engage with and help people? Do you thrive in a fast-paced environment and have the ability to see a range of solutions to a problem? Be part of a team that makes a difference to those supported by the NDIS!

Our rostering team is responsible for the day-to-day maintenance of rosters to ensure that our service users are supported to live the life they choose. If you have experience working to meet deadlines and you're looking for a rewarding career in an organisation that values their team members, then we’d like to hear from you.

Who we are:

Home Support Association Inc (HSA) originated as a local, grass-roots service through the work of people living in this community and driven by the needs of people living in this community and continues to operate under these principles today after more than 30 years of change and growth.

At HSA, as a truly local, NDIS provider, we work alongside people to identify their strengths, interests, and goals, providing just the right amount of support to enable them to live the lifestyle they choose.

The role:

As a Roster Clerk (Level 3), you will work within the Service Delivery division on a rotating team roster Monday – Saturday (inclusive of penalty rates) covering 6am-6pm - shift times vary but total a 76-hour fortnight. This role is to facilitate efficient allocation of support workers by managing rosters to ensure the needs and individual goals of our Service Users are met. Our rostering team are responsible for the day-to-day maintenance of the rosters and are actively involved in ensuring consistent and accurate practices are established and maintained.

To be successful as the Roster Clerk, you will be required to have an approach that builds respectful, positive relationships with our service users and support workers. Time management skills and an ability to manage deadlines and problem solve in a time limited environment are essential.

In this role you will:

• Ensure efficient and effective use of staffing resources at the appropriate levels and skills required with consideration given to the needs and preferences of Service Users

• Exercise your initiative to manage and plan your workload to ensure you meet individual, team, and organisational goals

• Demonstrate a flexible communication style to meet individual needs, specifically as this applies to people with a disability

• Undertake administrative activities related to managing the roster, including but not limited to inputting and updating staff details and attendance preferences

Our ideal candidate will have:

• Proven ability to work effectively within a team, establish work priorities and meet deadlines

• High level of computer skills including sound knowledge of the MS Office Suite and corporate software systems

• Well-developed oral and written communication skills with high level of accuracy and attention to detail as well as tact, diplomacy, and confidentiality in dealing with a variety

of staff, external agencies and Service Users and their families and/or guardians

• Well-developed knowledge of, and experience, in the application of the NDIS, contemporary community services, disability support procedures and practices

• Ability to acquire a Working with Children check (blue card) and NDIS Worker Screening check (yellow card) prior to commencing

What we offer:

• Working for an established, local not for profit organisation celebrating more than 30 years of service to the community

• Access to learning and development with optional career progression and pathway planning

• Award wages, including allowances and not for profit salary packaging options of up to $15,900 + $2,650

• Employee Assistance Program and employee benefits

• A welcoming and friendly team environment

What our team says about us:

Quarterly Employee Happiness Surveys tell us that our staff report 8.2/10 overall happiness at work. This is what they had to say during one of our recent surveys:

"I am very happy at work; I enjoy working with everyone and like the ethics of my employer."

"HSA is a wonderful place to work. It feels like everyone is working together to achieve a shared goal. The support for staff is fantastic. I wouldn't be anywhere else."

"Management have continued to be supportive through turbulent times."

For more information about this opportunity, please call our Service Delivery Manager, Christine Vincent on 4931 8300. To obtain a copy of the position description, email **************@homesupport.org.au

How to apply:

When applying, ensure you include your resume and cover letter.

We encourage you to apply today. We will be actively shortlisting applications as they are received.

HSA reserves the right to close this role to new applications prior to the advised closing date, should suitable candidates be identified for this opportunity.