Service Delivery/ Administration Clerk (Roster)- Mossman Area

Pharaoh Care FNQ Pty Ltd is a rapidly growing disability support provider, committed to providing quality care and helping NDIS participants achieve their goals. Our Support workers recognise that professional engagement with clients generates supportive and life-enhancing quality relationships.

We are looking for an enthusiastic Casual Service Delivery/ Administration Clerk (Roster) to assist in all aspects in our Mossman office.

The Service delivery/ Administration Clerk (Roster) will:

• Assist in aspects of rostering on a daily basis
• Liaise with Support Workers to coordinate shifts and availability
• In conjunction with the Service Delivery Manager, ensure that shifts are filled in a timely manner and in such a way as to ensure minimum disruption to participants and ensure maximum cost effectiveness to the organisation.
• Ensure staff training needs are well planned, communicated and rostered, giving consideration to service delivery needs as well as staff availability 
• Respond to and appropriately manage employee queries in regard to their rosters.
• Develop and maintain strong relationships with both clients and staff
• Support the Service Delivery Team with proactive and reactive staffing and capacity planning
• Monitoring procedures, policies and standards for medical, nursing, allied health and administrative staff
• Support a supportive and respectful community-centric environment
  across the portfolio of sites incorporating the interests of families,
  guardians and other key customer representatives.
• General office duties

 Knowledge, Skills & Experience

• Intermediate skills with computer and software packages 
• Exceptional communication skills, written and verbal
• Professional and effective phone manner
• Ability to work autonomously and contribute as part of a team
• Knowledge of the NDIS and the disability industry desirable
• Excellent time management and organisational skills

To be successful in this role you will have a high level of attention to detail, strong computer literacy, and advanced keyboard skills.

Essential Criteria:

• Must have current drivers’ licence
• Excellent knowledge of NDIS framework
• Working With Children Check
• NDIS Worker Screening Check
• Right to work in Australia

This role is office based, Pharaoh Care FNQ does not have remote access positions.  

Please note only successful applicants will be contacted. We will be commencing interviews immediately. 

How to apply: Please submit the following documents to **@pharaohcare.com.au   

• An up-to-date CV showing at least 3 referees.
• A cover letter outlining how you meet the above Essential and Desirable selection criteria.
• Provide evidence of your Blue Card, Yellow card and Drivers Licence