Rostering Lead - Home Care Services

• Be the difference. Enjoy great rewards and benefits.
• Permanent Full time position available
• Excellent city-fringe location with onsite parking
• Salary Packaging benefits up to $15,900 annually to maximise your take home pay

Do you have strong leadership and interpersonal communication skills with the ability to work collaboratively with colleagues and clients?If so, we have an exciting career opportunity for a driven and proactive person to lead our dedicated Home Care Services team.About the roleThe Rostering Lead rosters across a client region and provides strategic planning, positive problem solving and team leadership to ensure efficient and effective rostering service to Home Support clients and their families.Key responsibilities of this role include but are not limited to;

• Ensuring that roster client services are delivered consistently, on-time, and in line with each client’s individual needs, goals, preferences and applicable budgets.
• Leading, delivering and reporting on the effective use of staff to maximum availability, ensuring compliance with the Aged Care Quality and Safety Standards.
• Leading, delivering and building service runs for staff, using mapping tools to minimise travel time and maximise staff utilisation while promoting primary carer model of services
• Ensuring direct positive communication with clients, coordinators and staff to

roster on-going services & responding to service change requests with positive and
effective problem solving * Leading, directing and delivering the filling of all vacant services in a timely manner in response to unplanned staff and client leave

• Providing monthly summary reporting to provide an overview of the effective use of staff.
• Leading rostering innovations and change management for the team and ensuring all team members are following best practice rostering process.

For further details regarding the scope of the role, please refer to our website or the attached job description.About youWe are looking for people who will be the difference in the lives of our residents and clients.The successful candidate will have the following skills and experience:

• Demonstrated experience in a similar rostering role
• Strong positive leadership and interpersonal communication skills to negotiate effectively, mitigate conflict, establish trust and manage expectations
• Demonstrated commitment in meeting the needs of internal and external clients and a willingness to collaborate
• Exceptional organisational and time management skills as well as sound problem solving abilities
• Demonstrated ability to use database and procurement systems for booking, reporting and administration purposes
• Basic knowledge of the requirements of the Aged Care Standards as are applicable to the role
• Business Administration or Customer Service qualifications or equivalent at any level - desirable
• Applicants with previous experience within the Aged Care industry will be highly regarded

About usSouthern Cross Care is one of Australia’s leading charitable aged care and retirement living service providers. We value the diversity in our team, live and breathe our values and offer salary packaging benefits to maximise your take-home pay.When you work for us, we value you as an individual, care for your well-being and develop your skills to help you build your career. We reward creativity and provide the stability and flexibility you need. When you work for us, you work better for life.Enquiries:
Applications close: 4pm on Friday, 24th May 2024