AddressMelbourne CBD | RACV Retail Travel & Experiences
Full-time
$67800 Base + Super | TRAVEL! Bonus Scheme, Famils, Supplier Incentives & Discounts on RACV products and resorts
Great things start here
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
Join our leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience. Make a positive impact on an industry that's growing and changing, while being part of a supportive, collaborative culture. With a varied business from our award-winning RACV Clubs and Resorts across Victoria, Queensland and Tasmania, to our premium partner hotels, tours, cruises, events, and experiences, you’ll enjoy the best of tourism and have room to grow.
About the Opportunity
An exciting opportunity has arisen for a Sales Consultant to join our expanding retail travel & experience team, to provide exceptional travel experiences to our members and customers.
This could be just the right role for you?
In this role, you will be responsible for managing the customer experience from beginning to end, converting sales to meet targets, creating long lasting relationships that foster repeat business for return travellers and a high level of member and customer satisfaction. Your key responsibilities for the role include:
Face to face & online customer service, manage new enquiries, amendments and cancellations
Facilitate domestic & international travel bookings and payments between travellers and suppliers
Manage travel credits, refunds and changes
Cross sell & up sell products
Attend sales meetings and achieve target KPIs
Attend industry events ie. supplier & product events, ship inspections & travel expos
Our team work Monday – Friday 9am-5pm, with the requirement to attend occasional out of office industry events. The business may consider increasing to 7 day trading in the future, with a requirement for staff to work weekends.
What you’ll need to be successful
Certificate 3 in Travel, or higher preferred
2+ years’ experience in Retail Travel Agency, preferred
Passion for travel industry and personal travel experience, preferred
Flight booking experience using a GDS, preferably Amadeus, preferred
Strong customer service & communication skills
Outstanding organisational, attention to detail & problem solving skills
Ability to manage workflow, set goals, meet sales targets & work productively
We are Offering
Permanent Full-time
Competitive Salary + Super
TRAVEL! Bonus Scheme, Famils, Supplier Incentives & Discounts on RACV products & resorts
The RACV difference
Ready to reach your full potential? Join our team, where the work is meaningful and making a difference matters.
Application process
You can learn more about the RACV at https://careers.racv.com.au/
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
Submit your CV via the link below.
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