AddressAsset College is a leading national provider of vocational education and training since 2006. Our scope is diverse; with qualifications ranging from security operations to business administration, marketing, investigations, firearms safety and many more.
We pride ourselves on delivering programs that focus not just on the student's learning and qualification outcome but on their overall experience with ASSET, creating raving fans loyal to the college throughout their employment journey.
Our team are dedicated to the business, to continual improvement and to our students.
Our name comes with a story and people regularly ask "Why ASSET?" or "What does ASSET train?" The short answer is easy "Knowledge is your greatest asset!"
Our Promise to you -We promise you a rewarding career within an inclusive culture. We’re committed to continuously improving and maintaining our diverse workforce. We believe in investing in our people and we are passionate about what we do. As an award-winning training organisation, growth, opportunities and ongoing professional development is important to us. You will be provided with opportunities for formal training plus coaching and mentoring with our highly skilled and experienced team members.
Due to business growth, we are seeking an RTO Customer Service Officerto join our award winning team. This role provides an excellent opportunity to use and develop your administrative and organisational skills, as well as contributing to the delivery of excellence throughout our organisation.
About the role -We are seeking an Customer Service Officer to become part of the ASSET group. You will be a part of an enthusiastic, friendly and hardworking team that completes all jobs in a professional and welcoming manner. Therefore, we need you to be self-motivated, reliable and enjoy a challenge. You need to possess a "can do" attitude.
If you love a challenge and have strong problem-solving skills to create a high standard of work, you are exactly what Asset College are looking for! You will have the support of the entire team.
In considering applications that we receive, we will be looking for a cover letter (as a separate attachment to your resume), highlighting your availability to commence. You will be paid above award wages.
Benefits and perks -Working at Asset College you will be given all of the requires resources and tools to perform your job successfully. You will have the support of an amazing team -
- You will be hired on a permanent full time basis
- Opportunity to learn while working and receive a nationally recognised qualification (Traineeship option available)
- On site parking
- We have above award salaries
- Located at Logan Central
- Fantastic Employee Assistance Program
- Opportunity to work in a hybrid environment
- Asset will support your ongoing professional development to ensure professional growth
- Team building
- Celebrate Birthdays and so much more…
Applicants should be keen to learn and be motivated to achieve goals to build a career within an office/administration environment.
You should also be adle to demonstrate:
- Strong Customer Service focus
- Be well presented, enthusiastic and punctual
- Ability to follow instructions, ask questions and be willing to learn
- Be an Australian citizen or have permanent residency status
- 2 years’ experience in an administrative role (RTO knowledge advantageous, also accepting entry level - lean on the job)
- Computer skills using the Microsoft Office Suite of Products: Microsoft Word, Excel, Outlook etc.
Your duties will include, but not limited to
- Support students with their learning journey
- Ensure student records are regularly updated, checked as they are completed by the trainer/administration staff and report any concerns
- Assist and follow up with leads in the student management system
- Process enquires and enrolments for RTO students
- Assist with reporting requirements and providing various required information to government departments
- Support Customer Service roles as required
Please don't hesitate, send your cover letter and resume addressing the above criteria.
We understand the application process can be challenging and thank you for the time you have made in applying. Please note due to the high level of interest, only short listed applicants will be contacted.
