AddressRole Purpose
To offer exceptional customer service whilst maximising all initial sales opportunities and all future online sales.
Key accountabilities
- • Deliver excellence in customer service
- • Follow the sales process in order to maximise sales and promote to all customers our online products range for all transactions- Travel Money card, Online Sales etc
- • Embrace the Digital mindset – Social Media – Google reviews / Facebook / Instagram
- • Understand features and benefits of all Travelex product lines
- • Use every opportunity to upsell and cross-sell
- • Recognise the warning signs of questionable transactions and mitigate possible effects of the sale
- • Adhere to promotional marketing offers
- • Manage till stocks
- • Achieve individual KPIs / targets
- • Fully investigate overs and shorts (differences) and report
- • Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements
- • Ensure compliance to legal and corporate requirements
- • Maintain high standards of housekeeping and presentation of stores
- • Contribute to the success of the team
- • Complete training within required timelines
- • Any other reasonable instructions as required by the business
Role-specific experience and skills
- • Retail, cash handling and/or banking experience
- • Good customer service skills
- • Good numerical ability
- • Good knowledge of product, services and procedures
- • Demonstrated experience working with computer systems
- • Ability to work independently as well as in a team environment
- • Ability to handle routine activities with attention to accuracy and detail
- • Flexibility to work different shifts and locations as required
- • English language skills
General experience and personal qualities
- • Self-aware, open-minded with a high degree of personal and professional integrity
- • The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders
- • A strong record of performance delivery in their area of expertise, through increased sales and/or performance against KPIs
- • The ability to analyse issues and solve problems
- • Drive customer focus in everything we do to gain and retain high quality customers for the long-term success of Travelex
