AddressAt Cars24 we don't just accept difference we celebrate it and support it for the benefit of our employees and customers!
Love delighting customers? Want to join an amazing team that is transforming the way cars are bought and sold in Australia!
As a CARS24 Sales consultant your biggest job will be to delight and amaze our customers when they are visiting site to test drive, and learn all about the new way of buying and selling cars we have brought to Australia for the first time! You will be supported by an enthusiastic, energetic team of people who are also customer-first, and you will receive all the necessary training you need to succeed in this role. We are looking for people with a genuine passion for customer service first and foremost - coupled with a positive outlook, and proactive “can-do” attitude. You will need a valid driver’s license for this role and be prepared to undergo a police and background check and clearance.
Responsibilities:
- Be the “face” of CARS24 to our customers when customers book a test drive at site
- Go above and beyond to delight and amaze our customers, with a warm attitude, exceptional communication skills and a highly professional demeanor - so much so that they would want to tell their friends all about their experience with Cars24
- Be able to build trust with your customers by being timely, reliable and communicative - no problem is too hard for you.
- Liaise closely with the customer operations team to ensure the right cars are ready for inspection, and delivered on the right delivery vehicle and route, to the right person on file, with the right specifications
- Liaise closely with the customer operations team on administrative tasks and ensure all paperwork required at the point of handover is completed smoothly, with minimal hassle
- Help shape and support the development of customer-facing processes in our new business - we’re writing the playbook as we go
- Customer satisfaction metrics will be your performance indicator
- Conduct test drives with customers, and be a great listener, ask the right questions and close the sale.
What you should have:
- A hunger for success
- You are flexible and are willing to work after hours and weekends, based on a rotating roster
- A customer champion outlook - you take seriously the role of being the voice of the customer within the organisation and nothing less than 100% satisfaction is good enough for you
- You’re a solid team player working within a big organisation, who is revving to do something different and be a part of a team that will change how cars are bought and sold in Australia
- Self-starter, autonomous - you proactively own your space and can act with minimal instruction. The tenacity and commitment to take us from start-up to scale-up
- A creative problem-solver, able to work outside of expectations and processes across the organisation to generate solutions for our customers
- You need to have a valid full driver’s license for this role
- Have the ability to close a customer and see the sale through from enquiry to delivery
What we offer in return:
- Excellent pay + market leading commissions
- Supported career Progression
- Monthly phone Allowance plus other amazing company benefits!
- Annual wellness allowance
- Generous commission structure plus over supply of leads!
Ground-up opportunity: build a big business from scratch and shape the strategic direction of the market, changing the way Australians buy and sell cars. You are not alone - we keep standards high for anyone who joins us here. Be a part of a fun, energetic team with a “can-do” attitude
