Sales Consultant

Role Purpose

To offer exceptional customer service whilst maximising all initial sales opportunities and all future online sales.

Key accountabilities

• • Deliver excellence in customer service
• • Follow the sales process in order to maximise sales and promote to all customers our online products range for all transactions- Travel Money card, Online Sales etc
• • Embrace the Digital mindset – Social Media – Google reviews / Facebook / Instagram
• • Understand features and benefits of all Travelex product lines
• • Use every opportunity to upsell and cross-sell
• • Recognise the warning signs of questionable transactions and mitigate possible effects of the sale
• • Adhere to promotional marketing offers
• • Manage till stocks
• • Achieve individual KPIs / targets
• • Fully investigate overs and shorts (differences) and report
• • Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements
• • Ensure compliance to legal and corporate requirements
• • Maintain high standards of housekeeping and presentation of stores
• • Contribute to the success of the team
• • Complete training within required timelines
• • Any other reasonable instructions as required by the business

Role-specific experience and skills

• • Retail, cash handling and/or banking experience
• • Good customer service skills
• • Good numerical ability
• • Good knowledge of product, services and procedures
• • Demonstrated experience working with computer systems
• • Ability to work independently as well as in a team environment
• • Ability to handle routine activities with attention to accuracy and detail
• • Flexibility to work different shifts and locations as required
• • English language skills

General experience and personal qualities

• • Self-aware, open-minded with a high degree of personal and professional integrity
• • The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders
• • A strong record of performance delivery in their area of expertise, through increased sales and/or performance against KPIs
• • The ability to analyse issues and solve problems
• • Drive customer focus in everything we do to gain and retain high quality customers for the long-term success of Travelex