Sales Enablement Lead

We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.

Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our strong team of 600+ Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.

Take a look here what it's like to work at Tyro

About the role:

As a Sales Enablement Lead, you will play a pivotal role in both the sales and account management processes for new and existing customers. You will be actively involved in regular meetings with strategic customers, where your insights and technical expertise are crucial in understanding their needs and challenges.

Your responsibilities include designing and building customised solutions that leverage our comprehensive

suite of APIs, enhancing payment experiences and delivering meaningful outcomes for our customers. By

aligning technical solutions with customer objectives, you will help drive success and foster strong, productive

relationships. Your deep involvement in the sales cycle and your ability to articulate technology and product

positioning to both business and technical users are essential in this role.

What you'll do:

• Solution Design:
• Collaborate with the sales team to identify and understand customer opportunities where we could enhance the payment experience.
• Design scalable and robust payment solutions that address client needs, leveraging a deep understanding of payment processing technologies, industry best practices, and regulatory requirements.
• Develop detailed solution architectures, including system diagrams, integration approaches, and technical specifications, to articulate the proposed solutions effectively to customers.
• Sales Support:
• Serve as the technical subject matter expert during customer engagements, participating in meetings, presentations, and workshops with new and existing customers.
• Conduct product demonstrations and proofs of concept (POCs) to showcase the functionality and capabilities of proposed solutions, effectively addressing client concerns and objections.
• Collaborate with cross-functional teams, including product development, engineering, and implementation, to ensure alignment between customer requirements and proposed solutions.
• Technical Consultation:
• Provide strategic guidance and advice to customers on payment-related technology trends, emerging market opportunities, and industry best practices.
• Advise customers on integration strategies, security considerations, and performance optimisation techniques to maximise the effectiveness and efficiency of their payment solutions.
• Act as a trusted advisor to customers, building strong relationships and fostering long-term partnerships based on mutual trust and respect.
• Sales Enablement:
• Develop and maintain a repository of reusable solution assets, including whitepapers, case studies, and technical documentation, to support the sales process.
• Deliver training sessions and workshops for sales teams on payment solutions, ensuring they have the necessary technical knowledge and skills to effectively position offerings to prospective customers.
• Stay abreast of market trends, competitor offerings, and industry developments to continuously enhance the competitiveness of our payment solutions and sales approach.

• Proven experience (5 years) in a pre-sales or solutions focused role, with experience in value added solutions or payments.
• Understanding of payment processing technologies, including but not limited to payment gateways, merchant services, fraud prevention, and tokenisation.
• Strong technical proficiency and familiarity with APIs, SDKs, and integration protocols.
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Demonstrated ability to collaborate effectively across teams and influence stakeholders at all levels of an organisation.
• Customer-centric mindset with a passion for delivering exceptional experiences and driving customer success.

We offer some amazing employee benefits such as a flexible working environment with a mix of in-office and remote working, learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 12 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, social events which includes multiple craft beer kegs (selection of beers carefully selected by our beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and many more!

Our Story

Launching in 2003, Tyro has grown to become Australia's largest EFTPOS provider of all ADIs outside the big four banks. With over 600 staff, $34 billion in transactions in FY22, we're much more than an EFTPOS provider - Tyro is an Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA). With 10 industry firsts to market, Tyro is a leader in credit, debit and EFTPOS card acquiring, Medicare and private health fund claiming and rebating services to Australian businesses.

Values

Wow the Customer - We love our customers and we want them to love us too.

Be Good - We're open and transparent, and we do the right thing - even when nobody's watching or it's really hard.

Commit to Greatness - We think big, move fast and dare to be different. We're always asking "what's next?"

Stay Hungry - We ooze passion and determination and we play as a team to win.

Win Together - We are a united team. With growth mindsets and without ego, we embrace diversity to collaborate, innovate and accelerate.

Privacy and Submitting your Application

By proceeding to submit your application, you acknowledge that you have read and understood Tyro's Privacy Policy (www.tyro.com/privacy-policy/) and Privacy Statement & Consent for Job Applicants (www.tyro.com/privacy-statement-job-applicants/) and consent to Tyro collecting, using, holding and disclosing your personal information in accordance with these policies.

Tyro does not accept unsolicited agency CV's. Please do not forward resumes to the team if you are not one of our listed preferred recruitment partners. Tyro is not responsible for any fees related to unsolicited resumes.

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