Description:Main DutiesTo perform administration duties as directed by the Director of Sales (DOS). Including but not limited to: word processing, filing, photocoping, mailouts, maintaining
Sales & marketing collateral inventory, facilitating daily appointments, stationery orders, raising purchase orders and other general duties. * To provide the Sales support function, handle enquiries, sourcing information, general correspondence & file maintenance.
- To handle all telephone calls in a courteous manner, punctually and accurately.
- To ensure that all responsibilities and deadlines set out in the Business Plan are met.
- To attend all internal meetings as required.
- To assist the Sales team on projects and presentations as required.
- To accurately and promptly distribute all incoming mail, memo's and internal correspondence when necessary.
- To provide support to the DOS by offering assistance and support to their client base.
- To handle client telephone enquiries, attending to their needs by offering assistance and making reservations where necessary.
- To host familiarisations and site inspections that meet hotel brand standards when required.
- To assist with Sales trips & tradeshow logistics preparation and follow up, including preparing sales kits, updating Envision and post trip follow up.
- To assist with contracting and negotiating rates, preparing proposals for accommodation and groups within a maximum of 24 hours of receipt of enquiry.
- To assist with follow up as directed in conjunction with the Sales team to ensure maximum conversion.
- To ensure that rate documents are always accurate and up to date and issue rates on behalf of the Sales department as directed/required.
- To ensure all rates are signed and checked by DOS before sending to the client.
- To prepare and send for loading all Sales associated rates at the direction of the DOS.
- To ensure Envision and Reserve is updated with all rates issued and a hard copy of all rates issued filed per office filing system.
- To ensure Envision accounts are kept up to date and accurate at all times.
- Manage report generation of key accounts as assigned by Sales Team and review monthly and quarterly production targets.
- Set up and manage the travel and Sales & Marketing expenditure spreadsheet.
- Handle incoming FIT booking enquiries through distribution to PACRO. On occasion, make reservations, send confirmations directly to client with cc to relevant personnel.
- To ensure that Hyatt International corporate standards and policies are reflected in the office and in procedures.
- To build brand awareness and cross sell all Hyatt Corporate Hotels.
- Assist with the preparation of various internal and external hotel promotions as required.
- Assist in marketing the hotel, creating packages and promotions to drive leisure and business travel to the hotel.
- Work with the digital marketing and social media team to successfully drive online travel and engagement through Hyatt’s own digital and social channels.
- To be a brand ambassador for Hyatt Place Melbourne.
Qualifications:Main DutiesTo perform administration duties as directed by the Director of Sales (DOS). Including but not limited to: word processing, filing, photocoping, mailouts, maintaining
Sales & marketing collateral inventory, facilitating daily appointments, stationery orders, raising purchase orders and other general duties. * To provide the Sales support function, handle enquiries, sourcing information, general correspondence & file maintenance.
- To handle all telephone calls in a courteous manner, punctually and accurately.
- To ensure that all responsibilities and deadlines set out in the Business Plan are met.
- To attend all internal meetings as required.
- To assist the Sales team on projects and presentations as required.
- To accurately and promptly distribute all incoming mail, memo's and internal correspondence when necessary.
- To provide support to the DOS by offering assistance and support to their client base.
- To handle client telephone enquiries, attending to their needs by offering assistance and making reservations where necessary.
- To host familiarisations and site inspections that meet hotel brand standards when required.
- To assist with Sales trips & tradeshow logistics preparation and follow up, including preparing sales kits, updating Envision and post trip follow up.
- To assist with contracting and negotiating rates, preparing proposals for accommodation and groups within a maximum of 24 hours of receipt of enquiry.
- To assist with follow up as directed in conjunction with the Sales team to ensure maximum conversion.
- To ensure that rate documents are always accurate and up to date and issue rates on behalf of the Sales department as directed/required.
- To ensure all rates are signed and checked by DOS before sending to the client.
- To prepare and send for loading all Sales associated rates at the direction of the DOS.
- To ensure Envision and Reserve is updated with all rates issued and a hard copy of all rates issued filed per office filing system.
- To ensure Envision accounts are kept up to date and accurate at all times.
- Manage report generation of key accounts as assigned by Sales Team and review monthly and quarterly production targets.
- Set up and manage the travel and Sales & Marketing expenditure spreadsheet.
- Handle incoming FIT booking enquiries through distribution to PACRO. On occasion, make reservations, send confirmations directly to client with cc to relevant personnel.
- To ensure that Hyatt International corporate standards and policies are reflected in the office and in procedures.
- To build brand awareness and cross sell all Hyatt Corporate Hotels.
- Assist with the preparation of various internal and external hotel promotions as required.
- Assist in marketing the hotel, creating packages and promotions to drive leisure and business travel to the hotel.
- Work with the digital marketing and social media team to successfully drive online travel and engagement through Hyatt’s own digital and social channels.
- To be a brand ambassador for Hyatt Place Melbourne.
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