Sales Manager

Job Description: Sales Manager for Cleaning Supplies Company

Company Overview: We are a reputable cleaning supplies company dedicated to providing top-quality products and solutions to both residential and commercial customers. With a wide range of cleaning supplies and equipment, we aim to make cleaning efficient, effective, and environmentally friendly. We are currently seeking a dynamic and experienced Store Manager to lead our retail location and drive growth while maintaining exceptional customer service standards.

Responsibilities:

Team Leadership:

• Recruit, train, and manage a team of sales associates to ensure a knowledgeable and customer-oriented staff.
• Provide coaching, mentorship, and performance feedback to team members to enhance their skills and maximize productivity.

Sales and Revenue Generation:

• Develop and implement sales strategies to achieve and exceed sales targets.
• Monitor inventory levels, ensure product availability, and manage stock ordering and replenishment processes.
• Identify cross-selling and up selling opportunities to boost average transaction values.

Customer Experience:

• Foster a welcoming and engaging shopping environment for customers, ensuring their needs are met promptly and effectively.
• Handle customer enquiries & maintain customer satisfaction.

Store Operations:

• Oversee daily store operations, including opening and closing procedures, cash handling, and security protocols.
• Maintain store appearance and visual merchandising to create an attractive shopping atmosphere.

Performance Analysis:

• Analyze sales data, customer feedback, and market trends to make informed decisions and adjustments to store strategies.
• Prepare regular reports on store performance and present findings to upper management.

Budget Management:

• Manage the store budget, including expenses, payroll, and operational costs, to ensure profitability.
• Implement cost-saving measures without compromising customer experience or product quality.

Compliance and Safety:

• Ensure the store complies with all relevant regulations, including health and safety standards.
• Maintain awareness of industry trends, new products, and competitors to stay ahead in the market.

Qualifications:

Previous Experience: A minimum of 2 years of experience in sales management, preferably within the cleaning supplies or related industry.

Leadership Skills: Strong leadership abilities with a proven track record of leading and motivating teams to achieve sales goals.

Customer-Centric: Exceptional customer service skills with the ability to build and maintain positive customer relationships.

Analytical Thinking: Proficient in analysing sales data, market trends, and customer behaviour to make informed decisions.

Communication: Excellent verbal and written communication skills for effective team management and customer interactions.

Organizational Skills: Strong organizational and time-management abilities to handle multiple tasks and priorities.

Problem-Solving: Creative problem-solving skills to address customer issues, operational challenges, and market changes.

Computer Literacy: Familiarity with point-of-sale systems, inventory management software, and Microsoft Office Suite.

Benefits:

• Competitive salary.
• Professional development opportunities.
• Employee discounts on company products.
• Friendly and supportive work environment.

If you are a dedicated, motivated, and results-driven individual with a passion for managing teams and delivering exceptional customer experiences, we invite you to apply for the Sales Manager position. Join our team and contribute to the growth and success of our cleaning supplies company. Please submit your resume and a cover letter detailing your relevant experience and why you are a suitable candidate for this role.