AddressWe are one of Australia's fastest growing companies. We design, build and maintain world-class digital infrastructure, encompassing fibre networks, communication platforms, residential internet and voice services.
We believe our people are vital to our success. We strive to create an environment that appeals to the very best people in the industry, providing them with an exciting, market leading and satisfying workplace, and rewarding their performance.
About the Role:
We are seeking a dynamic and fluent English and Mandarin-speaking Sales and Marketing Coordinator to join Uniti Internet in a newly created role. This position focuses on managing lead and customer interactions through phone, email, and messaging apps. You'll play a crucial part in both sales and marketing, launching and executing strategies on platforms like WeChat, LINE, and Facebook Messenger. The ideal candidate will excel at building and maintaining strong client relationships, implementing effective sales strategies, and solving customer issues efficiently.
This hybrid role offers flexible working hours between 8am and 8pm, with one weekend shift required each month.
Responsibilities include but not limited to:
Customer Interaction: Handle inbound and outbound calls, addressing and resolving inquiries promptly and professionally.
Sales: Identify customer needs, offer solutions, and upsell products to meet sales targets.
Marketing Support: Assist with in-person activations, translations, and develop strategies for messaging apps (WeChat, LINE, Facebook Messenger).
Reporting: Prepare detailed reports on sales activities, customer interactions, and trends for business forecasting.
Collaboration: Work closely with sales and customer service teams for a seamless customer experience.
Complaint Resolution: Manage and resolve customer complaints promptly and follow up to ensure resolution.
Market Trends: Stay updated on products, business processes, sales techniques, competitors, and market trends.
About you:
The ideal person for this role will have/be:
- Excellent customer service skills
- Problem solver with meticulous attention to detail
- Strong oral and written communication skills
- Proactive self-starter adept at managing priorities and time efficiently
- A collaborative approach, working seamlessly with internal and external stakeholders
- Adaptable and comfortable in a dynamic, changing environment
- Team player who actively contributes shares knowledge, and collaborates effectively
- Innovative thinker, constantly seeking creative solutions to enhance experiences
- Initiates ongoing personal development, consistently identifying and cultivating skills
- Demonstrates integrity through honesty, transparency, and trustworthiness
- Maintains a professional demeanor with a positive attitude toward work
Essential Experience:
- Minimum of two years in a customer-facing role; sales experience preferred
- Fluent in both written and verbal English and Mandarin; strong interpersonal skills
- Ability to work flexibly and independently with a proactive attitude
- Proficient in relevant computer applications, CRM software, and phone systems
- Strong negotiation and problem-solving skills
- Capable of working under pressure in a fast-paced environment
- Must be an Australian Citizen or Permanent Resident
About us:
Uniti Group is an exciting, dynamic and fast-growing word-class digital infrastructure company.
At Uniti Group we are absolutely committed to fostering an inclusive and diverse workplace where everyone feels valued and respected. We strongly encourage applications from individuals from culturally and linguistically diverse backgrounds, First Nations people, and people with disabilities. We believe that diversity a key driver of innovation and success. We strive to provide equal opportunities for all employees, regardless of their background or identity, and are dedicated to creating an environment where everyone feels respected, supported and empowered to achieve their full potential. Join our team and become part of a company that values diversity and inclusivity at its core.
All genders are encouraged to apply.
If this role sounds like you, we would like to hear from you! You must have the right to live and work in in Australia to apply for this role. For current opportunities, please visit our Careers Portal at https://unitigrouplimited.elmotalent.com.au/careers/careers/jobs
Questions about the role to be emailed directly to our HR team at ***********@unitigrouplimited.com
No recruiters please, we manage our recruitment in-house.
