Sales Operations Manager

About Jurlique:  Jurlique was born in the unspoiled Adelaide Hills of South Australia in 1985. To this day the powerful botanicals at the core of our iconic skin care range are grown on our own biodynamic farm and manufactured locally. Our high performing, natural skin care collection, combines Nature’s transformative powers with state-of-the-art skin science through what we call the seed to skin journey.

Jurlique is a values-driven business, focused on bringing the life-force of nature to our customers, through a team-orientated, results-driven environment. As an employer, we are focused on unlocking the natural expertise of all our employees and supporting them on their journey.  

If you're as passionate about Natural Skin Care as we are then your next career choice is easy – join Jurlique!

About the role:

We have a great opportunity to support our ANZ team, in a Full Time/Hybrid capacity for a Sales Operations Manager, to ensure the implementation and tracking of brand strategy, leading efficiencies across B2B customer service, providing support and monitoring of projects across the brand teams and producing detailed sales analysis across the ANZ business.

The Sales Operations Manager works across may areas of the Jurlique business, crossing over with International & National Commercial Sales/Marketing, Education, eCommerce, Supply Chain, Quality Assurance, 3RD party logistics providers, Warehouses, IT/IS and Finance.

Key Responsibilities:

Sales Analysis responsibilities:

• Collate and produce on-time, accurate reports, to the agreed specifications and frequency as defined by Retail Director
• Extract sales data from online portals for Department Stores & National TR weekly/monthly and upload for KPI reporting
• Provide a comprehensive analysis to Retail Director on Concept, Department & Wholesale channel daily sales reports and provide accurate analysis on data and consumer trends across ANZ channels
• Support monthly reporting for global meetings and biannual strategy decks for department stores.

Operational Responsibilities:

• Support the ANZ team with execution of the Jurlique brand strategy, management tools, systems and frameworks across Australia, New Zealand and TR channels.
• Accurately calculate commission payments for retail sales team in accordance with commission structure and providing details to payroll and finance
• Liaise with retailers and external stakeholders to ensure delivery dates are met or extended where necessary.
• Accountable for Vend products, promotions and tracking set up for all stores including User accounts
• Act as a Brand guardian by developing strong relationships across the organisation and with key external partners
• Create buysheets and facilitate code changes for each channel (DS, Pharmacies, TR) coordinating new product launches on a seasonal basis
• Management of regular store maintenance and property needs.
• Support the Retail Director by facilitating property meeting and store development schedule.
• Assist across global departments when required to support the needs of the Jurlique business.
• Coordinate Brand & ANZ Events Nationally (including ANZ Marketing, Brand, Education, Sales & Promotional conferences)
• Assist in the management of invoicing, coding and budget tracking.
• Responsible for the management of inventory and store supplies including Beauty Room supplies, testers, collateral.

Management Responsibilities:

• Manage the Sales Operations Specialist role in relation to all wholesale order responsibilities, Vend and all other operational tasks to support the sales network.
• Support in the creation and maintenance of operational processes and procedures in line with business needs and to meet governance requirements

About you:

Knowledge & Skills

• Experience in Retail Operations role across diverse sales channels or equivalent would be highly desirable
• Strong numeracy skills and analytical accuracy across a range of internal and external data sources
• Strong organisational and time management skills to balance competing priorities and coordinate multiple projects
• Strong communication, interpersonal skills and the ability to manage stakeholders
• Highly flexible, approachable and resilient
• Strong team player with a positive ‘can do’ attitude
• Alignment with the Jurlique vision, values and mission

Benefits and Culture:

In exchange for your expertise and contribution, we offer the opportunity to play a key role in this South Australian born, now international skin care brand. The role attracts a competitive salary, in addition to a yearly incentive program and access to generous discounts on Jurlique products and in-store treatments, including the annual gratis product allowances.

Our wellbeing program at Jurlique promotes a connection with self, others, and nature, helping us to feel good about ourselves and our contribution.

We value work-life balance and support our employees to maintain a strong sense of personal wellbeing. In addition, we are committed to providing opportunities for our staff to grow and develop both personally and professionally, and we have a strong culture of promoting talent from within.

If you would like to learn more about us at Jurlique, please visit Jurlique.com.au.

Come for Nature, Stay to Flourish.