Sales Operations Support Manager

About Bolton Clarke:

With RSL Care (QLD) and the RDNS (Victoria) at the heart of our DNA, Bolton Clarke has been at the forefront of healthcare and aged care services for more than 200 years. Bolton Clarke is Australia’s largest Independently owned, not-for-profit provider of independent living, health, and wellbeing services. With over 15,000 team members across Australia, we have a passion for ensuring our customers live a life of fulfilment. We have an exceptional record in supporting active aging, health, wellbeing, and personal choice for our clients and residents across at-home support, retirement living, and residential services.

About the opportunity

The Sales Operations Support Manager will provide high-level sales and Operations Support to the Executive General Manager to achieve Bolton Clarke's Retirement Living strategy and Key Performance Indicators (KPIs). This role is responsible for coordinating sales activities, managing the CRM database, and developing, generating and analysing reports.

Key Accountabilities: 

• Support the Executive General Manager Retirement Living in achieving team KPIs and business priorities by generating strategic reports and presentations.
• Coordinate sales process activities with contracts, legal, and finance teams.
• Manage the Customer Relationship Management (CRM) database, including staff training, compliance, and support for implementation and maintenance of any future system changes.
• Develop and maintain reports from the CRM database for analysis by the National Sales Manager and Executive General Manager Retirement Living.
• Align Sales, Contracts, and Operations deadlines with business requirements.
• Manage Retirement Village resident details and relevant documentation.
• Support resident relationship management and complaints resolution, including escalation of complaints as required. 
• Provide ad hoc administrative and relief management support.

We would love to hear from you if you have

• Business degree or equivalent experience.
• Strong experience in providing high-level sales and operations administrative support in a dynamic environment.
• Proficiency in marketing, events, and promotional initiatives.
• Excellent interpersonal, customer care, communication, and presentation skills.
• High emotional intelligence and maturity in dealing with people at all levels of an organization.
• Effective time management and organizational skills.
• Highly proficient with Microsoft Office, including Word, PowerPoint, and Excel.
• Understanding of real estate conveyancing procedures and Retirement Villages Acts in each State of operation.
• Experience in database management is desirable.

Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always safe; and Always together in all aspects of your work.Our Benefits:  Our culture is both supportive and collaborative, where you can make your role your own. In return for your hard work, you will receive a generous salary package plus:

• A work culture that values you and invests in your career.
• Salary packaging options and tax benefits of up to $15,900 plus an additional $2650 in entertainment per year available.
• Mobile phone and laptop provided.
• Options for additional purchased leave.
• A mix of office and working from home.
• Employee Assistance Program for you and your family.
• Private health insurance discounts and Flight Centre Travel Club holiday deals.

   How to Apply:
Please apply below with a resume and cover letter or direct on our careers site at www.boltonclarke.com.au/about-us/our-people/career-opportunities/
For further information or a copy of the Position Description, please contact ***********@boltonclarke.com.au
  Applicants must obtain Federal Police Clearance or willingness to undertake the check, along with obtaining a 2023 flu vaccination and meeting Covid-19 vaccination evidence in line with current requirements.