Sales & Operations Support - Toowoomba

About Us:

PTC Phone Tech & Comm are the market leader in all things Mobile & Tech! Established in 2009 and still family owned to this day our specialty is Phone Accessories and Express Phone repairs. With a vision for the future and continuing to expand our brand and product range we have over 80 stores and no plans to slow down. Our product range consists of high-quality mobile phone cases, a wide selection of phone screen protection, individually selected repair parts and accessories backed by our exceptionable and friendly customer service. We also offer IOT devices & Smart Tech for the home and workplace!

About the role:

Are you proactive, detail-oriented, and passionate about delivering outstanding customer experiences? If so, we're looking for a Sales & Operations Support team-member to join our team. This role is crucial in driving the success of our retail unit by providing support in both sales and operations aspects. You'll play an active role in achieving PTC’s performance goals in your assigned area, ensuring a seamless experience for both our team and customers.

Reporting to the Regional Sales & Training Manager, you will play a pivotal role in the smooth operation of the store, actively contributing to its success in both sales and operations. As a hands-on and inspirational leader, you'll thrive in our fast-paced and dynamic retail environment.

Not only will you oversee your team's performance, but you'll also lead by example, ensuring exceptional customer experiences at every touchpoint. With confidence and dedication, you'll go above and beyond to delight both new and returning customers, setting a high standard for customer service excellence.

Key Responsibilities:

Sales Support:

• Greet and assist customers in a friendly and professional manner.
• Provide product information, recommendations, and demonstrations.
• Actively engage with customers to understand their needs and preferences.
• Process sales transactions accurately and efficiently.
• Upsell and cross-sell products to maximize sales opportunities.
• Maintain a neat and organized sales floor, including product displays.
• Assist Store Leaders in achieving sales targets and outcomes.

Operations Support:

• Assist in executing operational strategies.
• Implement new programs and promotions.
• Monitor inventory and ensure stock availability.
• Ensure store standards align with company policies.
• Adhere to and communicate company policies and procedures.

To be successful for this role, you will have: 

• A genuine passion for mobile & tech!
• Experience managing a team of high performing sales staff within the Retail Industry
• A humble and authentic attitude to work and be reliable and committed
• Experience working to and exceeding all budgets and KPI’s
• Hard working and motivated to achieve goals and commissions
• A passion for an excellent customer experience
• Experience training and developing your team members.

Company Values

This role aligns closely with our company values. TheSales & Operations Supportteam-member is expected to embody and uphold these values, setting an example for the entire team.

Challenge: Spearheading the creation and execution of cutting-edge marketing strategies that are responsive to rapidly changing market dynamics, consumer preferences, and industry innovations. Continuously analysing market trends, competitive landscapes, and customer behaviours to identify opportunities and stay ahead of the curve.

Sincerity: Prioritising the customer experience as the core focus, ensuring that customer service is not only exceptional but also sincere, empathetic, and responsive. Maintaining open and transparent lines of communication with customers, addressing their needs, concerns, and feedback with utmost honesty and integrity.

Simplicity: Simplifying complex marketing plans into actionable, understandable strategies that are easily digestible for the team and stakeholders. Ensuring that external marketing communication conveys the company's messages clearly and concisely, avoiding jargon or unnecessary complexity that might hinder comprehension.

Teamwork: Collaborating seamlessly with cross-functional teams including product development, sales, and customer service, fostering a culture of cooperation and shared objectives. Leading a high-performing marketing team through effective communication, mentorship, and shared goals, ensuring that everyone works cohesively towards common objectives.

Trust: Upholding and promoting ethical marketing practices that build trust with customers, partners, and the wider community. Ensuring transparency in all actions and operations, including providing regular reports and updates on marketing performance to maintain accountability and trustworthiness.

What's in it for you?

Work-Life Balance: Enjoy a supportive environment that prioritises your well-being. We value your well-being and are open to discussions, exploring ways to provide a flexible and supportive work environment tailored to your needs.

Salary and Compensation: Be rewarded fairly for your skills and dedication. Our competitive salary packages are based on experience, and performance-based compensation reflects your results.

Recognition for Commitment: Your commitment and hard work will be acknowledged and appreciated. We believe in recognising and celebrating the contributions of our team members, fostering a culture that values your dedication.

Culture and Growth: Immerse yourself in a thriving work environment that nurtures professional and personal growth. Our positive and engaged management encourages innovation and calculated risk-taking, providing opportunities for your career advancement and development. Join a team where your potential is recognised and nurtured.

And the benefits don't end there: with numerous other benefits including including staff discounts, ongoing training and development, and much more!

Become a part of our dynamic and passionate team and be part of a forward-looking company that values growth, innovation, and excellence in the Mobile & Tech industry.

If you are ready to take on this exciting challenge and be a part of our growing team, apply now!