Sales & Solutions Engineer

This hybrid position requires two days per week in our Melbourne office.
About you
You're an active listener and a determined person who thrives in a collaborative environment like ours. You want to use your skills to help others progress, whether that's internally with your team or seeing the impact your work can have on people around the world as you help us expand into new markets. You're ready for a challenge and aren't afraid to try new ideas.
You love driving high-visibility, high-impact projects that help companies scale in new markets worldwide. You thrive in fast-paced, dynamic environments and use your strong communication skills to influence and collaborate with key partners successfully. You're an analytical and nimble executor who believes quality work and thoughtful strategy is vital to sustainable business growth. It requires some flexibility to overlap with the business hours of our customers.
About this role
Udemy is looking for a Sales and Solutions Engineer with excellent communication and organization skills, knowledge and experience with software development practices and techniques. With a passion to help businesses become modern “learning organizations”. Success requires close collaboration with multiple teams including engineering, design, sales, customer success, support, legal and other diverse stakeholders around the world. You will need to understand general issues across a wide technical landscape from authentication protocols to debugging the effects of web proxy, and supporting our Customer Success team with API-based integration for small and large enterprise customers. Getting results for our customers and partners is vital, and this role requires someone that will fill the gaps that exist and communicate to technical and non-technical audiences. In a quickly changing technical environment, you will need to be comfortable in a fast paced and growing business.
What you'll be doing

• A crossfunctional wizard:

• Serve as technical subject matter expert for customers, and internal teams on all aspects of Udemy for Business and SaaS applications;
• Product, Engineering, Data Science, Sales, Customer Success, Support, Marketing
• Create demos, articles and tutorials for a highly technical audience
• Seamlessly supporting customer pre-sales and post-sales requirements across a wide range of technical domains

• (SAML 2.0, SCIM, OAuth/OIDC, Security, API, Integration)
• A technical expert in Udemy API's and system architecture supporting Integration Partners and customers with their bespoke deployments

• SSO, API and HRIS/LMS integrations, analytics, and reporting data streams.
• Implement and document solutions for integrating Udemy for Business with SaaS applications.

What you'll have

• 5-7 years experience in enterprise Sales Engineering / Solution Consulting.
• Technical experience: With microservices, understanding of data structures and algorithms, eith popular structured query languages (mysql, postgres, pl/sql).
• Solid understanding of authentication protocols (SAML 2.0, SCIM, OAuth/OIDC)), Web APIs and experience debugging Web applications
• Excellent written and verbal communication skills and a track record of successfully overcoming technical and security objections in customer integrations;
• An understanding of core security concepts; e.g., SSL/TLS, encryption ciphers, and GDPR data privacy.
• Experience working with cross-functional teams of varying disciplines
• Bachelor's degree in Computer Science, or an equivalent degree and experience.
• Knowledge of security protocols surrounding handling of personal data
• Ability to create/manage open source projects in partnerships with your Solutions Engineer colleagues.

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!
Life at Udemy
We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:
We're invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we're a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we're better for it.
Learning is what we do - inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You'll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
Our reason to exist is to revolutionize learning - that calls for taking risks and learning from failures. Whether it's our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
We're committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.
Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You've got the skills; why not use them to help others develop theirs?
At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.
Our Benefits Start With U
Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here's a sneak peek at just a few highlighted benefits if you're a full-time Udemate based in the Australia:
Core Benefits: Comprehensive medical, dental, life and income protection coverage
Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement. 20 weeks paid maternity leave for birthing parents as well as a two-week “ease-back” program that enables parents to return part-time at full pay
Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support
Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development
Charitable Giving: Corporate charitable match for eligible nonprofits and charities
Holidays: 25 paid holidays throughout the year plus bank holidays
About our APAC region
When you join Udemy in our Asia Pacific (APAC) region, you'll have the chance to help our globally established business grow locally. We have a solid foundation and a great reputation - and you can be part of the next stage of our journey.
Our investment in the region is significant, with offices in Australia and India and an expanding presence in Singapore, Indonesia, Japan, and beyond. It comes with countless opportunities to make learning more accessible to millions. You'll work with various cultures with unique needs, affording you the chance to learn and progress in your career. And that progression doesn't come at the cost of work-life balance; people are at the heart of our mission, which is why we're committed to looking after ours.
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