AddressPolestar
Sales SpecialistTo improve the society we live in
Why PolestarVisit website
Polestar is the Swedish electric performance car brand determined to improve society by using design and technology to accelerate the shift to sustainable mobility.
About the roleAs a Space Specialist, you will make sure that visitors get inspiration and support to learn about Polestar from the moment they walk into the Space. Polestar has created one of the most innovative vehicles ever made, and you will help deliver an equally innovative and unforgettable customer experience. You will also:
- Provide a tailored experience based upon guests’ specific interests and agenda
- Educate and inspire guests by answering their questions
- Demonstrate a mastery of all Polestar products and services, as well as local incentives for EV owners
- Turn curiosity into intense interest and purchase by introducing people to the exciting vehicle and services that Polestar offers
- Build and maintain long-term business relationships with retail and fleet customers
- Schedule and conduct test drives and follow up on the customers by walking them through the purchasing process
- Vehicle preparation according to Polestar standards.
Host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level
- Prepare our customers for the exciting ownership of a vehicle and service from Polestar and turn the handover of their vehicle into a memorable moment
- Assist our customers with financing, insurance, charging, and accessories
- Always be up to date on product updates and industry trends and news
- Support with achieving the teams Sales and Handover objectives
- Other tasks assigned by Space Manager or Senior Specialist
- Love to go deep into the detail and navigates complexity with confidence
- Knowledgeable and assured, but respectful of others and never arrogant
- A thirst for learning and trying new things and never happy just standing still with the status quo Personality
- Warmly and respectfully making sure customers get the support they require
- Work collaboratively with the team to get things done and create a positive Space atmosphere
- Seek out information and proactively addresses lingering customer concerns
- Ensure any customer’s concerns are being heard and addressed
- Provide a tailored experience based upon guests’ specific interests and agenda
Required Experience / Qualifications: To be successful in this role you will have a great eagerness to learn and passion for the Polestar brand, their dedication to design, and their commitment to sustainability. Experience in the automotive industry is not mandatory for this role, but you must have:
- A minimum of 2 year experience in a progressive, client-oriented retail sales environment
- Experience working in retail environments with strong branded experiences, drama, public speaking, teaching, sales, event planning or customer care will be positively considered
- Experience in electric vehicle industry, technology sector, car dealerships, drama, public speaking, education, sales, event-planning, or customer service
- Super service-minded and solution-oriented
- Fluent in English
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Sales Pipeline Fulfilment
Ensure the top of the sales pipeline is adequately filled with quality leads
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Outbound Prospecting
Generate new sales opportunities and move them through the funnel by drafting outreach messages and sequences, and identifying the needs of customers
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Lead Qualification
Determine which prospective customers are most likely to purchase the organization's product/service, using a lead specific qualification framework
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Resilience
Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change
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Creativity
Generates multiple innovative/new/novel ideas to solve a problem
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Results orientation
Focuses on outcomes and the steps it takes to achieve them
