Sales Support / Customer Care Officer

We’re looking for a Sales Support / Customer Care Officer to join our Signify team in Adelaide.  

Pierlite is a wholly owned subsidiary of Signify. As the world leader in lighting, Signify is constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we’re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more! Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.

With more than 70 years of Pierlite being at the forefront of the latest lighting technologies, our industry leading reputation, and expansive portfolio of projects across the commercial, industrial, and health sectors, put us in a league of our own. Our innovative, energy efficient solutions are lighting the way of the future.

Pierlite is an organisation that is committed to developing its people at all levels, across all positions, through mentoring, coaching, and professional or leadership training. We embrace diversity, value opinions and ideas, and empower our people, our customers and our community to make a positive difference for a brighter future.

As a Sales Support / Customer Care team member you’ll be responsible for all aspects of customer service, including phone/email enquiries, order entry, and project management for our South Australian and Northern Territory regions.

• Supporting Sales professionals in responding to customer demands and requests.
• Day to day sales order processing & back-order management.
• Assisting customers via phone and online enquiries
• Project Management (estimating & expediting).
• Supporting interstate colleagues when required.

• Good verbal & written communication skills
• Exceptional Customer Service Skills (Customer facing experience (sales desk or call centre))
• Order management experience is an advantage.
• Office suite skills (Outlook, Excel, Word)
• CRM/SAP experience a bonus, but not essential.
• Well organised with attention to detail
• Experience in a similar field of technology would be advantageous.
• The desire to learn and grow in a multinational organisation.

Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don't fit all the criteria but believe this role is for you, we would very much like to hear from you.

A great team environment, growth and learning opportunities, company discounts, flexibility in workspace.

We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.

See #SignifyLife through the eyes of our employees!

Signify is the world leader in lighting. We provide professional customers and consumers with quality, energy-efficient LED lighting. And our lights, when connected, bring data to devices, apps and people – redefining what light can do and how you use it. Today, our innovations, such as LiFi – internet connectivity through light – and UV-C, solar and horticultural lighting, contribute to a safer, smarter, more sustainable world.

We’re operating in 74 countries with 32,000 people worldwide.