AddressIf you have a keen passion for proving excellent customer service, combined with a knack for reporting and analytics, this is the role for you! An incredible opportunity awaits to join Australia’s prominent hospitality provider as the National Sales Administration Officer. You’ll play a crucial role in ensuring customer satisfaction and assisting with sales administration and reporting.
What’s in it for you?
- Hybrid working model with 2 days WFH after probation.
- Yatla based location with free parking on stie.
- Discounts on all hospitality products and major retailers such as Woolworths and Coles.
- Genuine room for career growth and development opportunities.
- Work with the second largest growing team across the business!
About the role:
- Assist customers in a range of enquiries from service, sales, logistics and ordering – no one call the same!
- Support Territory and State managers with loading contracts, and compile and analyse data from multiple sources,
- Utilise your strong Excel skill to build and maintain various reports tailored to different client needs.
- Collaborate closely with the customer experience, sales and distribution teams to ensure seamless customer interactions.
- Assist customers with online ordering capabilities and provide ongoing support.
- Monday – Friday 8:00AM – 4:00PM or 9:00AM – 5:00 PM
About you:
- Proven experience in customer service with a focus on delivering exceptional customer service. Preferably in a contact centre.
- Intermediated proficiency in Excel (Pivot tables, V-Look Up, Formulas) is essential.
- Analytical mindset with the ability to interpret data and identify trends.
- Excellent communication skills and collaborative approach to team work is essential – you are able to lean in and support your peers day to day.
- Professionally presented, and able to work collaboratively and openly with different levels of stakeholders and customers.
Who are we, and what's next?
We're Talentpath - nice to meet you. We're lucky to partner with companies to help them fuel the potential of their business through the addition of talented people. We'd love to see you apply directly to this ad so we can get the ball rolling, as our client will be interviewing as soon as possible. Alternatively, if you're looking for a career conversation to explore your options, we'd love the opportunity to help. For a Zoom, a coffee or just to say hi, you can find me on the details below:
*********@talentpath.com.au | 0491 355 078
We encourage you to apply for this role even if you don't tick all the boxes. Recent research shows that people from disadvantaged and/or underrepresented backgrounds are more likely to scroll past a job if they don't have every single requirement - let's change that. We recognise that people are more than just their CVs and take pride in being inclusive and diverse in our recruiting process. So, if this role has piqued your interest, apply!
