AddressJoin the Sobah Beverages Brew Crew as a Customer Service & Sales Support Officer!
Do you have a passion for craft beer and excellent Customer Service skills? Join our vibrant team at Sobah Beverages, located in the heart of Burleigh Heads, QLD!
About the Role:
We are seeking a dedicated and efficient professional to support our sales and Customer Service operations. This is a Permanent Part-Time position requiring 24 hours of work per week, Monday through Thursday.
Key Responsibilities:
-Customer Interaction: Be the friendly first point of contact for our customers, handling incoming sales calls with professionalism and courtesy.
-Inquiry Response: Address customer inquiries promptly and accurately, providing essential product information and order status updates.
-Order Processing: Efficiently process customer orders via phone, email, and other digital channels, ensuring accuracy and timely entry into our system.
-Customer Support: Offer comprehensive support, including troubleshooting product issues, coordinating returns or exchanges, and providing tailored solutions.
-Record Maintenance: Maintain detailed records of customer interactions and transactions to facilitate efficient follow-up and issue resolution.
-Team Collaboration: Work closely with sales, logistics, and accounts departments to ensure seamless customer experiences.
-Continuous Improvement: Identify and suggest opportunities for process improvements to enhance the overall Customer Service experience.
-Ad Hoc Tasks: Assist with additional tasks and projects as needed to support business operations.
Qualifications and Skills:
- Previous experience in a Customer Service role, ideally in the FMCG industry.
- A positive attitude and a strong commitment to going above and beyond to meet customer needs.
- Excellent verbal and written communication skills, with a focus on customer satisfaction.
- Ability to multitask and prioritise effectively in a fast-paced environment.
- Attention to detail and accuracy in data entry and order processing.
- Proficiency in computer systems with familiarity in CRM software being advantageous.
- Strong problem-solving skills and the ability to handle challenging situations with patience and professionalism.
Why Join Us?
At Sobah Beverages, we pride ourselves on our inclusive and dynamic work environment. If you are passionate about delivering exceptional Customer Service and thrive in a collaborative, team-oriented setting, we want to hear from you!
Apply Today!
Become a key player in our growing team. Apply now for the Customer Service & Sales Support Officer position and help us continue to deliver outstanding service to our valued customers. Email ****@sobah.com.au. Closes 5pm Monday 10th June 2024.
