Job Description Summary

The Sales Support Specialist, Patient Care Solutions – Consumables will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable working with data including but not exclusive to Oracle, SFDC and various ERP systems.

Job Description

This role is responsible for engaging with customers via phone calls on a daily basis to generate leads, qualify prospects and eventually close sales. As such this role is an important member of a close-working, collaborative team.

Enquiries regarding Patient Care Solutions (PCS) Consumables are received through the Call Centre as well as online. These customer touchpoints offer an opportunity to better understand customer needs and on-sell additional products. Technical understanding of the GE Consumables is needed to facilitate these conversations and this role will be the point of contact for customer inquiries regarding PCS Consumables.

The Sales Support Specialist is responsible for generating additional revenue and sales leads via out-bound sales calls, utilising GE IB data. This role will also support the Regional Segment Leader to ensure optimal inventory levels are maintained as customer demand increases.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to create a world where Healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Essential Responsibilities (include but not limited to)

• Achievement of position sales targets and other KPI’s.

• Maintain a high level of customer satisfaction through consistent high-quality interactions.

• Respond to all telephone, email and online customer inquiries regarding PCS Consumables. Liaise with the GE1 Call Centre so they understand when to transfer through customer inquiries.

• Maintain a deep understanding of PCS Consumables in order to be able to provide the necessary level of customer technical support. Escalate technical inquiries as needed to the Clinical Specialist for PCS Consumables.

• Research accounts, identify key players, and utilise GE IB data to develop a call cycle plan based on PCS Consumables business plan priorities. Maintain and expand the database of prospects.

• Proactively contact GE customers to assess PCS Consumables needs and secure a PO where feasible. Participate in the Order Processing process.

• Source new sales opportunities by probing customers to deeply understand their needs and requirements.

• Perform effective online demos to prospects.

• Route qualified opportunities to the appropriate Account Manager for further development and closure.

• Track all customer interactions in SFDC – ensure all customer contact information is accurate.

• Participate in PCS Consumables demand planning and inventory management - work with the PCS Consumables Fulfilment Leader and Inventory Planner weekly bases to assess and manage PCS Consumables inventory levels and minimize backorders in order to serve our customers with minimum lead-times.

• Work with direct sales team and Segment Leader to review changing customer demand as the business grows. Ensure forecasts are incorporated in to demand planning process.

Qualifications and Experience

• Previous experience in a call centre or a related sales position preferred.

• Associate’s or Bachelor's degree preferred in related business or technical/clinical field is preferred.

• Experience in a healthcare environment is an asset.

• Excellent communication skills both verbal and written with strong phone presence.

• Strong analytical skills, advanced excel knowledge is essential

• A clear thinker with the ability to interpret and translate complex technical data and systems.

• Possess strong analytical and problem solving skills.

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options including working from home and flexible hours

• 5 weeks leave (ask about "take 5")

• Generous leave & family policies

• Extensive professional development

• Long term career opportunities (locally and globally)

• Comprehensive Employee Assistance Program that offers counselling services to you and your family (work and personal issues)

Apply Now

GE Healthcare is an extraordinary place to be for those who embrace challenges and jump on opportunities. We use every moment to do the things that matter, because we’re the people who care about the people who care.

Does this resonate with you? Submit your cover letter and resume now to open a world of possibilities.....

Women and indigenous candidates are strongly encouraged to apply. Please note that to be considered for this position you must have unrestricted working rights for Australia and be prepared to undergo a background check which includes a police check. All GE Healthcare employees are required to be fully vaccinated for Covid-19.
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